Chief Learning Officer - November 2007 - (Page 43)

tactics I heard a story about a selection process in which an LMS had met dozens of critical requirements but was rejected because it could not automatically print a diploma for learners who successfully completed courses. Where is the LMS going? I see two significant trends: 1. As learners become more technologically sophisticated, and the pace of business increases, the LMS will provide better support of unstructured search and knowledge management. Many companies already use the capture of informal knowledge as a component of their learning and performance strategy. We see more wiki-like functions in mainstream company usage. Many industry veterans think the LMS of the future will better support unstructured search not only to find courses but also to access unstructured information for performance support. 2. As much as we try to make it more than it is, the LMS appears destined for an increased role as the tail and not the dog as it integrates with performance management and other enterprise systems. The future role of the LMS might be less of an initiator of business goals or objectives and more of an efficient facilitator of learning in support of those corporate goals and objectives. The role of the LMS as a technology solution will increase as the strategic storage, recovery and usage of corporate knowledge grow in support of corporate objectives. The capability and role of learning management has evolved significantly. The current LMS offers a comprehensive suite of features and capabilities that will meet all but the most individualized business needs. Learning professionals and learning management suppliers have gained experience in the use and value of technology to drive the efficient delivery of corporate development. The complexity in selecting and implementing an LMS has increased, as well. The challenge for learning professionals is to build teams and consensus in the selection of an LMS while prioritizing what is often a sizeable list of requirements. This complexity will increase as learning management incorporates self-service performance support, knowledge capture, storage and search, as well as the challenge of integrating with enterprise systems. Learning professionals’ challenge is to stay current in what their business needs really are in relation to the vast array of capabilities and tools available for learning management, with both eyes on the present as well as the future. Mark Bower is the president and founder of Edge Interactive, a provider of instructional design and multimedia learning solutions. He can be reached at editor@clomedia.com. ASQ Training Solutions Build the Skills that Build Your Business Limited Time Offer: Buy Any 3 ASQ Books and Get the 4th Book FREE! ASQ offers information, training, and resources that help your people and your organization achieve a competitive advantage through the most efﬁcient use of technology and quality principles. Use these resources to get started on executing your career plans: The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact (H1303) The Executive Guide to Understanding and Implementing Employee Engagement Programs: Expand Production Capacity, Increase Revenue, and Save Jobs (H1311) The Executive Guide to Understanding and Implementing Quality Cost Programs: Reduce Operating Expenses and Increase Revenue (H1309) The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence (H1310) FOR MORE INFORMATION, VISIT www.asq.org/clo. Take advantage of this offer now before it’s too late. CALL 800-248-1946 AND MENTION PRIORITY CODE SVHEC37 WHEN ORDERING. Priority Code SVHEC37 http://www.asq.org/clo http://www.asq.org/clo

Table of Contents Feed for the Digital Edition of Chief Learning Officer - November 2007

Chief Learning Officer - November 2007 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Rediscovering the Essence of Learning Cornell University Maintains Productivity While Pursuing Higher Education CLO Profile How Loyalty and Employee Engagement Add Up to Corporate Profits A Strategic Foundation The Evolution of the LMS Ariba: Growing Sales Skills in Conjunction with LMS Technology Leveraging Change to Build Productivity Equinox Fitness: Leveraging Change to Build Productivity Tangibles or Intangibles: Where’s Your Value? Raising the Stakes: The Strategic Role of the CLO Case Study Business Intelligence Case Study Advertisers' Index Editorial Resources In Conclusion

Chief Learning Officer - November 2007

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