Chief Learning Officer - November 2007 - (Page 50)

human capital Tangibles or Intangibles: Where’s Your Value? Sandra Ford Walston Most chief learning officers likely have known or encountered an inspiring leader. And although these individuals rarely fail to make an impression, pinpointing the essence of their leadership qualities presents challenges. The lingering feelings that affect our perceptions about their leadership skills are usually the intangibles: trust, intelligence, loyalty, commitment, love and courage. Conversely, most seasoned leaders have learned to master the tangible skills of their work such as software skills and profit and loss reports, that is, the things we can see, review, discuss, evaluate, document and quantify. Yet, as Jay Cross pointed out in his column in the June 2007 issue of Chief Learning Officer magazine, “Eighty percent of the value of the Fortune 500 is intangible. Take Google. On paper, Google’s net worth is about $5 billion. That’s what it paid for computers, buildings and stuff you can see, minus debts and the expense to wear and tear. Yes, stock market investors value Google at $135 billion. Where does the extra $130 billion come from? Intangibles.” Where’s your value, tangibles or intangibles? This choice plays an important part in the learning executive’s role. I have found Google is not the only company that knows how important intangibles are in modern enterprises. So, how can a CLO enhance corporate value through intangibles? This type of leadership learning requires a different approach than the well-refined learning methods used to improve tangible job skills. One of the most effective ways to build value begins with an understanding of courage action skills (the intangible behaviors learning executives tend to eliminate from their annual calculations). To understand the importance of courage action skills requires an understanding of courage. What is your definition of courage? Do you know the origin of the word? Courage is neither Greek nor Latin. It’s Medieval French: “corage” (“heart and spirit”) or “cuer” (“heart”). One of the original seven virtues, courage has become the forgotten virtue because people fail to recognize the significant elements of courage in their everyday actions. Awakening people to true “heart and spirit” courage allows them to recognize their innate courage, integrating and expressing that through courage action skills — the intangibles that build value and stability in the workplace. What does courage leadership at work look like? Take a minute to look around, and you will observe courageous people: leaders who guide their team members to move from their strengths to embrace their “challenged” leadership areas, employees who are willing to speak the truth and then hold themselves accountable for the outcome. These people control their own destinies. This is courage leadership. For more than 10 years as a learning consultant, I have researched courage, studied its significance to the human condition and defined the courage action skills that empower people to develop personal courage. In countless interviews, people from all work levels and situations have said, “Doing my job is easy — I have the skills. It’s dealing with the people (that is, people’s personalities and egos) I work with that’s hard.” The human condition, with its ego-based perceptions and mental projections, shapes the reality within which all work must be accomplished, and these immeasurable intangibles make employees both valuable and flawed. November 2007 I www.clomedia.com I Chief Learning Officer 50 http://www.clomedia.com

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Chief Learning Officer - November 2007 Editor's Letter Table of Contents Imperatives Selling Up, Selling Down Strategies Take Five Rediscovering the Essence of Learning Cornell University Maintains Productivity While Pursuing Higher Education CLO Profile How Loyalty and Employee Engagement Add Up to Corporate Profits A Strategic Foundation The Evolution of the LMS Ariba: Growing Sales Skills in Conjunction with LMS Technology Leveraging Change to Build Productivity Equinox Fitness: Leveraging Change to Build Productivity Tangibles or Intangibles: Where’s Your Value? Raising the Stakes: The Strategic Role of the CLO Case Study Business Intelligence Case Study Advertisers' Index Editorial Resources In Conclusion

Chief Learning Officer - November 2007

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