Chief Learning Officer - December 2007 - (Page 73) VENDOR: TECHNOLOGY Gold GeoLearning Silver Softscape Altiris, a leading provider of service-oriented management software that allows IT organizations to manage, secure and service IT assets, was looking for a learning management solution to implement for a training commerce initiative targeting its clients’ end users. Altiris needed a robust and intuitive learning management system to manage online and instructor-led IT training, and also required robust e-commerce functionality to calculate multiple international currencies, including U.S. dollars, Japanese yen, Singapore dollars, New Zealand dollars, Australian dollars, British sterling pounds and euros. As an extension of its multiplecurrency provision, Altiris also required that its solution calculate domestic state taxes and the international Value-Added Tax (VAT) and Goods and Services Tax (GST), which are required for international transactions. Additionally, Altiris required a flexible system that could be integrated with its existing licensing processes and fulfillment tools. This would allow the company to improve existing business processes and incorporate the new LMS and its capabilities to streamline process workflow. Initially, Altiris had hoped to find an out-of-the-box learning solution that could meet its needs. After conducting a great deal of research, Altiris realized it needed a provider that could centralize instructor-led training and online learning registration, a locator map to help students select instructorled classes that are offered near them, and an e-commerce system that could provide comprehensive, multiple-currency reporting. While Altiris already had an e-learning system in place to provide training classes for its clients, it needed help scaling the solution for global use. Through collaboration with Altiris, GeoLearning was able to create a onestop location to facilitate all of the online and instructor-led course registration needs of the students. • Online and instructor-led e-learning that is available globally 24x7x365. • A world map for selecting classes within each student’s learning area. • A point-and-click function that enables learners to find an instructor-led course being held near them and register for the course at the same time. • E-commerce functionality capable of handling multiple currencies and credit cards from around the world. • E-commerce functionality to handle domestic and international taxes. • Integration from the GeoMaestro LMS to the Altiris ordering tool, thereby eliminating highly manual work and follow-up. “When taking our training to a global market, we needed a system to handle diverse communication and financial issues,” said Robert Rose, director of global services operations at Altiris. “With GeoLearning, we were able to put a system in place that has helped us to take our learning to a whole new level.” In the first three months of its inception, the system has hosted 36,000 online training events and registered more than 1,000 customers for instructor-led training classes globally. With the expansion of its registration program, Altiris has been able to release a new series of lab-based courses that are far more advanced and hands-on than the previous foundation courses. “As our business continues to grow and evolve, our e-learning program must also be flexible and scalable,” Rose said. LandAmerica Financial Group Inc. provides title insurance, as well as a broad range of real estate transaction services, and operates through more than 1,000 branch offices and a network of more than 10,000 active agents in the Americas. Customers include mortgage lenders, real estate developers and brokers, attorneys, and home buyers and sellers. Fueled by the nation’s recent housing boom, LandAmerica nearly doubled in size from revenues of $1.8 billion in 2000 to $3.5 billion, acquiring companies, boosting head count to more than 12,000 employees and entering the Fortune 500 for the first time. With an increasingly distributed workforce tasked with managing the real estate transactions for LandAmerica’s clients, it became difficult to consistently measure, develop and train employees and ensure that managers had the tools to grow and retain their key contributors. LandAmerica chose Softscape’s human capital management platform to align employees’ performance with its corporate mission and drive organizational growth. The integrated solution enabled employees to select learning activities to meet their performance and development goals and empowered them to take charge of their development. LandAmerica’s Softscape solution included integrated performance, goals, 360-degree feedback and a learning management system that served as the platform for LandAmerica University (LAU), the company’s training and development center. A development wizard helped employees identify appropriate learning opportunities that met their development needs, enroll online and access online courses, all within the application. I www.clomedia.com I Chief Learning Officer 73 December 2007 In the first 12 months after its launch, LandAmerica conducted more than 20,000 online learning sessions and more than 200 classroom sessions. More than 75 percent of LandAmerica’s employees have used the resources available through LAU. In addition, as part of its leadership development strategy, LandAmerica has connected the 360degree feedback of its top 300 leaders into the performance development process. This helps them build their development plan and offers learning solutions through LAU to meet their performance and development goals. http://www.clomedia.com
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