Chief Learning Officer - December 2007 - (Page 76) MAGELLAN Silver, Division 2 Jim Phelan, Senior Director in Organizational Learning, Merck As Merck & Co.’s organizational learning team looked to extend Managing@Merck, their flagship new manager training course, across the globe, Jim Phelan faced the challenge of ensuring the course met the same learning objectives in the Asia-Pacific, Latin America and Europe-Middle East-Africa regions that it did in the United States. Established in 1891, Merck is a global pharmaceutical company that discovers, develops, manufactures and markets vaccines and medicines. In addition to guaranteeing learning objectives were met, Phelan and his team had to make sure that the course demonstrated sensitivity to the local culture while cost-effectively delivering a high-quality training resource. To meet this challenge, Phelan assembled a team of internal stakeholders, regional subject-matter experts and external training consultants to review program components, including classroom and e-learning materials, classroom sessions featuring videos and computer simulations, Web-based modules, virtual classrooms, manager- and mentor-guided activities, and online job aids and tools. Phelan and his team also created a certification program for facilitators worldwide in order to ensure the program was successfully delivered. The Managing@Merck Train-theTrainer program is now used to certify regional faculty charged with delivering the program in their area. Once they had reviewed the components and established the certification program, Phelan and his team worked closely with regional stakeholders to pilot the program and test for cultural acceptability. They localized program materials and translated them as needed. Merck then identified internal advocates from each country to act as trainers, each of whom was certified as part of the Train-the-Trainer program. These lead trainers then recruited and developed additional instructors and coaches to facilitate the program in their region. So far, the Managing@Merck program has been successfully implemented in 24 countries and will soon be available in nine languages. The close team collaboration and exchange of ideas also created additional best-practices processes for learning and development and raised the profile of regional staff members within the organization. So far, the Managing@Merck program has been successfully implemented in 24 countries and will soon be available in nine languages. December 2007 I www.clomedia.com I Chief Learning Officer 76 http://www.clomedia.com
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