Chief Learning Officer - December 2008 - (Page 30)

IN PRACTICE MANTECH LEVERAGES KNOWLEDGE MANAGEMENT APPROACHES FOR SOCIAL NETWORKING anTech International Corp., a provider of technologies and solutions for national security programs, encourages a high-performance culture among employees, strives to continuously improve customer relationships and seeks to recruit and top talent. ManTech leveraged its enterprise communities of practice, speciﬁcally the Knowledge Management Community of Practice, to develop an enterprise knowledge strategy. The knowledge strategy contains an action plan to provide business impact through people, processes and technology. People: Knowledge-Sharing Events Each ofﬁce at ManTech held social events from time to time, but it was relatively rare for ManTech to gather employees from multiple ofﬁces in a face-to-face setting. This year, ManTech held an all-employee cooking competition and an all-employee scavenger hunt. Both events were deemed a success, especially the cooking competition, which included more than 250 participants. In terms of business value and social networking, the cooking competition provided the opportunity for hundreds of employees to meet face-to-face and share their knowledge. ManTech organized a game that rewarded employees for meeting ﬁve new employees and sharing a personal and professional story. Many employees commented that the event was not only fun, but it raised awareness of projects, solutions and expertise across ManTech. The events also built trust, rapport and camaraderie as part of ManTech’s knowledgesharing culture. Process: Organizational Network Analysis ManTech is in the process of conducting an organizational network analysis. like most companies, ManTech maintains an organizational chart that depicts the company’s leadership. But how does knowledge ﬂow across ManTech? Who talks to whom, and how are questions answered amongst thousands of employees? The organizational network analysis depicts the connections between employees in terms of discussions via e-mail, phone, the Internet and face-to-face. In terms of business value and social networking, the map that depicts these connections provides an easy way to contact everyone at ManTech. Another great value of the map is that the organization can be more agile to change. The ﬂow of knowledge is more efﬁcient because the map displays employees who can most quickly communicate across the organization in a trusted manner. Technology: ManTechpedia ManTech recently launched an internal company encyclopedia called ManTechpedia that uses wiki technology and allows all employees to share knowledge online. For example, there are numerous acronyms used at ManTech. It is common for these acronyms to have different meanings depending on the context. ManTechpedia gives employees the opportunity to not only describe these acronyms, but to clarify their different uses. In terms of business value, ManTechpedia gives employees the opportunity to make better decisions in a shorter period of time. ManTechpedia also gives employees the opportunity to see who created or contributed to a ManTechpedia entry so the person can be contacted directly for further information. The continual improvement of this knowledge strategy and its execution supports the success and growth of ManTech from an individual, social and organizational perspective. CLO John Hovell is a practitioner, speaker and writer in knowledge management strategy and methods and ManTech International Corp.’s director of knowledge management. He can be reached at editor@clomedia.com. M webinar Thursday, Dec. 4, 2008 11AM PT/2PM ET The Best of Both Worlds: Cost-Effective, Customized Management Training In this Chief Learning Officer webinar, sponsored by Intrepid Learning Solutions and Northern Trust Bank, learn how one company found a tailor-made solution that reflects its management philosophy and culture without the high costs of building content from scratch or licensing fees for a strict off-the-shelf program. Thursday, Dec. 18, 2008 11AM PT/2PM ET Do You Really Need an Enterprise LMS? Maybe not. In this Chief Learning Officer webinar, sponsored by Blackboard, Josh Bersin of Bersin & Associates will discuss the trends in centralization and decentralization of learning management technology. He will also explain why a centralized LMS may or may not be appropriate, the role of low-cost departmental e-learning platforms and much more. To register, go to: www.clomedia.com/ events/webinars Now featuring “Quick Register” for returning attendees. http://www.clomedia.com/ http://www.clomedia.com/

Table of Contents Feed for the Digital Edition of Chief Learning Officer - December 2008

Chief Learning Officer - December 2008 Editor’s Letter Contents Connections Business Impact Best Practices Effectiveness Guest Editorial The Future of Learning CLO Profile Learning Opportunities Embedded in Social Networking ManTech Leverages Knowledge Management Approaches for Social Networking Agility Training for the Learning Organization Creating an Agile Organization With Learning 2.0 2008 Learning In Practice Awards Corporate Social Responsibility: How Can Learning Contribute? Union Fenosa Corporate University: How CSR Education Impacted the Bottom Line Training in the 21st Century: Everything Old Is New Again Zions Bancorp.: Connecting the Dots Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - December 2008

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