Chief Learning Officer - December 2008 - (Page 33)

If informal learning for the individual is the principal outcome of the social network in the enterprise, what then of the collective intelligence that is gathered as a result of the rich interactions between the employees? Over time, the database behind the social network accumulates conversations and answers to key questions, providing deep insight to the organization. This insight can lead to a clear view of the skill set of the organization at any point in time. It also can be used to plot the training and development agenda, inform HR in succession planning and talent management and, in many cases, highlight trends that may otherwise have gone completely unnoticed. Having a growing database of skills and conversations may prove to be of such value that the other beneﬁts of building a social network become secondary. Is This the Future of Learning? If informal learning is a key component of a learning strategy, and a social network is a valid method for creating an environment for that to occur, why isn’t everyone doing it? Even though it has been around for ﬁve or more years, social networking technology still is relatively new in the corporate environment and is challenging existing thinking and metaphors. While there is not a mountain of evidence that social media has a real ROI tied to it, anecdotally, there are success stories slowly being uncovered every day. The workforce is demanding that the tools used in their personal lives have a valid role inside the ﬁrewall. As a result, management is compelled to consider implementing and embracing social media in the workplace. Certainly, anything that helps people communicate is a good thing. Providing an environment that is safe, secure and trusted will allow for those conversations to be of tremendous value not only to the individuals, but also collectively to the organization that puts them to good use. CLO Mark Sylvester is the CEO of introNetworks. He can be reached at editor@clomedia.com. When you have a degree, it opens doors that were previously unopened. My curriculum was current, relevant and right on target — It’s an asset to be treasured. Master’s in Transportation and Logistics Management Graduate, American Public University System Kevin Ryan Set your team apart with respected online degrees from American Public University. Offering 73 degree programs in demand among corporate, IT, government and public service professionals, American Public University offers certiﬁcate, bachelor’s, and master’s degree programs in: Business Administration Security Management Information Systems Security Sports and Health Sciences Homeland Security and more www.studyatAPU.com APU or 877.777.9081 APU is a member institution of the regionally accredited American Public University System (APUS) American Public University http://www.studyatAPU.com http://www.studyatAPU.com

Table of Contents Feed for the Digital Edition of Chief Learning Officer - December 2008

Chief Learning Officer - December 2008 Editor’s Letter Contents Connections Business Impact Best Practices Effectiveness Guest Editorial The Future of Learning CLO Profile Learning Opportunities Embedded in Social Networking ManTech Leverages Knowledge Management Approaches for Social Networking Agility Training for the Learning Organization Creating an Agile Organization With Learning 2.0 2008 Learning In Practice Awards Corporate Social Responsibility: How Can Learning Contribute? Union Fenosa Corporate University: How CSR Education Impacted the Bottom Line Training in the 21st Century: Everything Old Is New Again Zions Bancorp.: Connecting the Dots Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - December 2008

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