Chief Learning Officer - December 2008 - (Page 60)

BUSINESS IMPACT AWARD • SILVER • DIVISION 1 Nicole Scheel Director, InterCall Unniversity As a conference-call solutions provider, InterCall has built its business online. So it makes sense, given its geographically dispersed employee base, that e-learning is the source of 95 percent of employee training. But like many learning organizations that have made e-learning a staple of their program offerings, InterCall University had to ensure the training was impactful, interactive and encouraged content retention. InterCall University also had to roll out an LMS to its entire North American employee base and expand its learning portfolio to include new-hire training, career development, continuing education and product training. Now managers have the ability to assign speciﬁc classes through the LMS, and they have real-time access to learning plans, attendance reports and test results for all employees. Company managers also helped create a management development program to build their knowledge bases of key management practices and learn proven strategies to take team performance to the next level. As a result of changes to the learning function, InterCall’s sales grew 19.9 percent from 2006 to 2007, and increased levels of communication between the sales team and customers led to the development of a new product, InterCall Web Meeting, that launched in January. New employees’ ramp-up time also increased. More than 72 percent of newly hired sales reps are at quota within six months from date of hire. The company also realized signiﬁcant savings with its learning-related green initiative. Trainers used conferencing rather than travel to deliver courses and saved InterCall $58,000 per month. BUSINESS IMPACT AWARD • SILVER • DIVISION 2 Rajul Asthana Head, Satyam Learning Center Satyam, a global business and information technology company based in India, has experienced rapid growth in the past few years. In 2007, the company hired more than 20,000 associates, and retention is key given the extreme competition for labor in India’s IT industry. The learning organization had to refresh skills, cross-skill, upskill and build new skills to maximize talent. Working in conjunction with human resources and recruiting teams, the Satyam Learning Center developed its Re-Skill Service, which set several goals for itself, such as minimizing the time associates wait for project assignments, enhancing the organization’s skills diversity, aiding competency development, promoting associate retention and reducing the number of new hires required. This year, Satyam’s Re-Skill Service achieved more than 1million associate learning hours, more than 12,000 associates earned internal and external certiﬁcations from leading vendors such as Microsoft, Sun and IBM, and at less than 12 percent, turnover is among the lowest of the company’s competitors. The company also estimates that developing its internal staff saved roughly $32 million in new-hire costs. There were many intangible learning beneﬁts, as well. ReSkill Service learning initiatives promoted collaboration and teamwork between associates working on competency projects; offered early exposure to a real-life project environment; created opportunities for more experienced associates to act as mentors in speciﬁed technology areas; and increased associate conﬁdence levels in their ability to perform their job tasks, as well as their accountability for and ownership of project outcomes. 60

Table of Contents Feed for the Digital Edition of Chief Learning Officer - December 2008

Chief Learning Officer - December 2008 Editor’s Letter Contents Connections Business Impact Best Practices Effectiveness Guest Editorial The Future of Learning CLO Profile Learning Opportunities Embedded in Social Networking ManTech Leverages Knowledge Management Approaches for Social Networking Agility Training for the Learning Organization Creating an Agile Organization With Learning 2.0 2008 Learning In Practice Awards Corporate Social Responsibility: How Can Learning Contribute? Union Fenosa Corporate University: How CSR Education Impacted the Bottom Line Training in the 21st Century: Everything Old Is New Again Zions Bancorp.: Connecting the Dots Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - December 2008

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