Chief Learning Officer - December 2008 - (Page 64)

EXCELLENCE IN LMS • GOLD • PROVIDER AWARD Saba The U.S. Department of Health and Human Services (HHS), which contains 13 operating divisions or agencies with large, relatively independent divisions among them, was in need of a comprehensive human capital management (HCM) solution. The endeavor was part of a government-wide strategic initiative to achieve greater efﬁciency and productivity. HHS is one of the largest federal civilian organizations in the country, with an annual budget of almost $700 billion. HHS includes divisions such as the Food and Drug Administration (FDA), National Institutes for Health (NIH) and Centers for Disease Control and Prevention (CDC). The task was intricate: Many HHS agencies were using solutions they had selected or created, and many were operating from long-established training management processes. Differences in how the agencies were handling their learning functions abounded. Thus, the biggest obstacle was to unify all agencies on a common platform. One of the ﬁrst steps was to accurately identify the cross-agency development needs and requirements. HHS representatives met with leading vendors to review LMS solutions and conducted a review process to analyze the various solutions’ capacities to support a myriad of requirements. The team also evaluated how the system interfaces would handle the HR feeds from the agencies. At the end of the process, HHS took one vote among all agencies. It selected the Saba Learning Management Suite. Upon implementation of Saba, HHS set out to accomplish four key objectives: • Build a broad-based HCM solution to improve employee performance and enhance the responsiveness of HHS agencies. • Standardize agreed-upon business methodology to beneﬁt each agency wholly. • Simplify the transfer of personnel from one agency to another by creating a uniform timeline and process to ensure properly tracked and managed training and certiﬁcations. • Streamline the department’s learning functions by creating better business processes in areas such as time tracking, leave and pay, and travel. HHS’ workforce of more than 110,000 put Saba’s tools to use quickly, with minimal training. The system allows department employees to control their own learning programs by accessing the HHS Learning Portal to review and register for courses. Another improvement involved funding: Prior to Saba’s inception, multiple LMSs were utilized within agencies, and each required funding for maintenance and support. As the additional systems were discontinued, their expenses disappeared. HHS also improved the efﬁciency of training processes through centralizing and standardizing curricula and reducing redundancy. As a result, it saved time and resources. EXCELLENCE IN LMS • SILVER • PROVIDER AWARD GeoLearning Adecco Group North America, part of Adecco SA, the world’s largest stafﬁng ﬁrm, utilizes a network of 150,000 client companies to help more than 700,000 people ﬁnd work each day. The global Fortune 500 company manages a workforce of more than 4 million individuals each year. In the past, Adecco’s 600 ﬁeld managers conducted their own training, which racked up signiﬁcant costs and time away from the ofﬁce. In addition, new employees were sent to the highimpact, instructor-led training program without any on-the-job training. Classes were content-heavy and left little time for practical application exercises. With the goal of “One Adecco” in mind, Rich Thompson, vice president of training and staff development for North America, saw e-learning as a way to address fundamental training and development challenges. Since the implementation of Adecco’s e-learning, powered by GeoLearning’s GeoMaestro LMS, the ﬁrm has been able to inﬂuence and monitor the execution of training courses. Adecco has reported an elimination of costs associated with instructors’ salaries, meeting-room rentals, student travel, lodging and meals. In 2007, Adecco saved more than $100,000 in training and development costs associated with live meetings. Adecco has found e-learning useful for delivering corporate initiatives, such as its Economic Value Add program. With the GeoMaestro LMS, Adecco delivered the training course with a consistent message about its initiative. With Articulate, an e-learning course development tool compatible with the GeoLearning LMS, Adecco created line-of-business, position-speciﬁc online learning plans containing courses and tests to measure learning and competency as a prerequisite to attending instructor-led training. New employees therefore came to live classes that were shorter, and they were already familiar with many concepts. Adecco also has used GeoMaestro LMS to implement systems training for the Adecco Web global front-ofﬁce database using the elearning development tool Captivate to create click-and-learn simulations and quizzes on how to effectively work with the database. Thus, cost-effective business results have solidiﬁed the ﬁrm’s commitment to e-learning, indicating that on-demand learning at Adecco has become a central component of the company’s overall learning business strategy. 64

Table of Contents Feed for the Digital Edition of Chief Learning Officer - December 2008

Chief Learning Officer - December 2008 Editor’s Letter Contents Connections Business Impact Best Practices Effectiveness Guest Editorial The Future of Learning CLO Profile Learning Opportunities Embedded in Social Networking ManTech Leverages Knowledge Management Approaches for Social Networking Agility Training for the Learning Organization Creating an Agile Organization With Learning 2.0 2008 Learning In Practice Awards Corporate Social Responsibility: How Can Learning Contribute? Union Fenosa Corporate University: How CSR Education Impacted the Bottom Line Training in the 21st Century: Everything Old Is New Again Zions Bancorp.: Connecting the Dots Case Study Business Intelligence Advertisers’ Index Editorial Resources In Conclusion

Chief Learning Officer - December 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.