Certification - June 2006 - (Page 29)

CM0606.qxd 5/5/06 6:25 PM Page 29 resources skills. The most important soft skills are people often have a problem with because they treat all people the same. But not all people are the same, Klein HR-management skills, such as staffing and selec- said. We emphasize how to manage individual differ- tion, he said. For employee selection, they've got to ences and how to recognize that people are unique. be able to understand how to recruit and interview Based on the individual profiles or thinking styles of the and select the right people. And then they have to people you're working around, individual orientation know how to get the new employees into the firm varies. There are certain ways to think about motivating through orientation or on-boarding. The process for and helping to lead and direct people based on their when someone comes from outside the firm to inside individual differences. the firm is kind of ignored sometimes. From there, DeVry teaches IT students how to take those In addition, we emphasize organizational skills, Klein differences and work in teams. Students have to take explained. We focus on leadership. We teach organi- coursework on workgroup effectiveness, Klein said. zational culture and how to help shape a healthy and The theme is, `How do you manage a high-performance productive organizational culture. If they focus on devel- workgroup?' We use role playing. We use case studies. oping these skills managing people, working in teams We do problem-solving simulations where the class and organizational culture they get the promotions. A members learn how to solve problems as a team. The lot of IT people want to become managers after five to most effective method is group-based problem solving. 10 years. The real money and the real authority and We teach that some teams are successful and some are influence belongs to the managers and not the tech peo- not, and there are specific reasons why some teams are http://www.selftestsoftware.com http://www.selftestsoftware.com

Table of Contents for the Digital Edition of Certification - June 2006

Editors Letter
Table of Contents
Data Stream
Consultants Corner
Tech Careers
Virtual Village
Certification Evolution: Job-Role Certifications for Your Future
Inside Certification
Must-Have Non-Technical Skills for IT Pros
IP Telephony Engineers
Specialty Certification
Interface
Ad Index
Endtag

Certification - June 2006

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