Certification - June 2008 - (Page 29)

In another example, implementation of Unified Communications Application Development was undertaken by an early UC adopter, a global finance company. Before deploying VoIP, the company’s analysts put together a list of customers affected by the day’s news. The analyst would then look up and dial the phone number of each customer. If the customer answered, the analyst would read the information to the customer on the phone. If the customer’s voice mail answered, the analyst would read the information to the customer’s voice-mail system. Then the analyst would look up the next customer’s phone number. Analyst time is a valuable and expensive resource, and the company decided it could streamline this process, saving a considerable amount of its analysts’ time each day. It first set out to automate the generation of the customer lists using a BEA WebLogic server. Then, its custom application would auto-dial customers on the list through Cisco Unified Communications Manager. If the customer answered, the analyst would read the information to the customer as before. If the customer’s voice mail answered, the application would automate playback of the information as a recorded message and immediately move on to auto-dial the next customer number, freeing the analyst from leaving recorded messages. The application could also record calls and store them in a database for reporting. These two applications are just the tip of the iceberg for the emerging world of unified communications application development. With VoIP gaining greater market share and the plethora of tools now available to application developers, the evolution of this space will increase innovation and efficiency, reduce costs and create new pathways to collaboration and communication. 8 Louis Marascio is director of engineering at Cisco. He can be reached at editor@certmag.com. Use your IT CERTIFICATIONS to accelerate your DEGREE ONLINE. Microsoft, Sun, Oracle, Cisco, Comp TIA, SAS, PMI, GIAC or (ISC)2 certiﬁcations could waive up to 25% of your fully accredited bachelor’s degree with: • Flexible ONLINE learning • Up to 9 certiﬁcations built in at no extra cost • Programs in Networks, Databases, Security and Software Call us today at 1-800-584-4741 or visit us online at ONLINE DEGREES IN INFORMATION TECHNOLOGY www.wgu.edu/cmn http://www.wgu.edu/cmn http://www.wgu.edu/cmn

Table of Contents Feed for the Digital Edition of Certification - June 2008

Certification - June 2008 Editor's Letter Contents Data Stream Tech Careers Academic Connection Dear Techie Virtual Village Online Degrees: Are They Right for You? Inside Certification New Opportunities and Challenges: Are Application Developers Ready? Interface Where Have All the Help Desks Gone? Ad Index Endtag

Certification - June 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.