TM - November 2007 - (Page 61)

pliers typically will deliver themselves include learning administration, vendor management and elements of custom content development. Other areas where partnership is common include the provision of “off-the-shelf” content, offshore custom content development, access to training delivery facilities (e.g., classroom provision), provision of instructors for instructor-led training and learning management system platforms. How is the learning BPO industry going to change over the next few years? Learning services will become much more critical to organizations, and learning BPO will become a critical element in organizations’ talent management strategies. Additionally, adoption increasingly will move from out-tasking and projectbased around single services to combinations of services delivered within an outsourced, multiyear contractual framework. The mix of channels used for learning also will change dramatically. Now, learning is dominated by instructorled training. Over the next few years, the proportion of learning delivered online will increase considerably, with blended delivery becoming the norm. Learning also will become more assimilated within organizations, with an increase in bite-sized, on-thejob learning increasingly replacing large, course-based, discrete learning programs. So, if you are considering adoption of learning BPO, what characteristics should you seek in a supplier of learning BPO services? Key criteria to take into consideration include: • An ability to provide bestin-class services across learning administration, content design and blended delivery. How is the learning BPO industry going to change over the next few years? Learning services will become much more critical to organizations, and learning BPO will become a critical element in organizations’ talent management strategies. • Access to best-in-class technology for learning and content management. • An ability to offer blended learning, integrating instructor-led training and e-learning. • An ability to use learning analytics to align learning programs with employee and company performance. • The ability to offer 15 percent-plus cost reduction across learning BPO and cost reduction of 50 percent-plus for content design. Depending on your needs, particular domain capabilities also might be important, and you might have a requirement for large-scale learning program management. John Willmott is CEO of NelsonHall, a BPO analyst firm. He can be reached at editor@TalentMgt.com. http://www.hrsmart.com http://www.hrsmart.com http://www.hrsmart.com/freedemo

Table of Contents Feed for the Digital Edition of TM - November 2007

Talent Management - November 2007 Editor's Letter Contents Letters to the Editor Human Performance Leading Edge Learning Connections Viewpoint Finding Candidates with the Right Fit Turning HR Data Into Business Intelligence Compensation Technology: Drive Higher Performance, Gain Competitive Advantage The Art and Science of Influence Training the Ethical Workforce Making the Best Managers Application: Pre-Hire Testing Drives Down Employee Turnover at Advnace Auto Parts Dashboard: The Role of Learning Business Process Outsourcing Insight: Nationwide Insurance: On Employees' Side Advertiser's Index Editorial Resources Full Potential

TM - November 2007

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