Aftermarket Insider Issue 82 - (Page Cover2)

VOLUME 82 F E AT U R ES A AIA STAFF EXECUTIVE OFFICE PresidenT & CeO 4 Kathleen Schmatz Essential Information EDITORIAL OFFICE Publisher Richard White ediTOr Face all the facts of the industry with the Digital Aftermarket Factbook 2014 and the Digital Aftermarket Factbook & Lang Annual 2014. The most comprehensive data and information available in the industry is featured in these, AAIA’s most popular annual market intelligence studies, and Insider shows you some of the dynamic highlights of these two flagship publications. Jennifer Ortiz seniOr GraPhiC desiGner Tom Ho COmmuniCaTiOns COOrdinaTOr Gina Lemon A AIA IN FORMATION Phone: 301.654.6664 Fax: 301.654.3299 E-mail: aaia@aftermarket.org Web Site: www.aftermarket.org 1 1 To subscribe to Aftermarket Insider, call AAIA headquarters. Toolbox: Conversation in the Digital World Subscription change of address or other circulation matters, call AAIA headquarters. Mail editorial news and correspondence to Aftermarket Insider, c/o AAIA 7101 Wisconsin Avenue, Suite 1300 Bethesda, MD 20814-3415. AF TERMARKET INSIDER In today’s digital world, a lot of our daily correspondence occurs online – but the ability to step AFK and have an intelligent conversation with an actual person is still an essential art form. Toolbox provides a refresher on how to engage in good face-to-face conversation, from that first :) and LOL, to GTG, bye! (ISSN # 1526-4475) is published bi-monthly by the Automotive Aftermarket Industry Association with editorial offices at 7101 Wisconsin Avenue, Suite 1300 Bethesda, MD 20814-3415. Phone: 301.654.6664 Fax: 301.654.3299 Web Site: www.aftermarket.org POSTMASTER: Send address changes to 7101 Wisconsin Avenue, Suite 1300 Bethesda, MD 20814-3415. 15 Software Piracy in the Aftermarket Software piracy deprives software and data providers of tens of millions of dollars in revenue annually and drives up the cost of software for authorized users and licenses. Learn what AAIA is doing to lead the discussion in reducing software piracy in the industry. © 2013 Automotive Aftermarket Industry Association. All rights reserved. This material may be reprinted only with the expressed written permission of AAIA. Printing and charging a fee for reprints of such articles are strictly prohibited. PEFC/29-31-130 http://www.aftermarket.org http://www.aftermarket.org

Table of Contents for the Digital Edition of Aftermarket Insider Issue 82

Aftermarket Insider Issue 82
Contents
President’s Message
Segment News
Essential Information
Company Profile
Government Affairs
Member Profile
Toolbox
Inside Technology
Software Piracy in the Aftermarket
Head of the Class
Market Intelligence

Aftermarket Insider Issue 82