Messaging News - October 2008 - (Page 20) MAKING COLLABORATION TOOLS By: Michael Sampson PRO-KNOWLEDGE I f you embrace the use of a collaborative workspace platform in your organization—think Microsoft SharePoint team sites, IBM Quickr, 37signals Basecamp, Central Desktop, etc.—are you improving or degrading the ability of your employees to share their knowledge? Specifically when the sharing of knowledge includes activities like reading what people in other teams have written; using data that was gathered in one project for the purpose of analyzing trends in another project; and collating all MESSAGING NEWS JUNE 2008 OCTOBER 2008 SHARING recent proposals to streamline the writing of an impending one. At the local level, for the specific group of people who are given access to a specific workspace for the purpose of carrying out the work of their project, the use of collaborative workspace tools improves the ability of the team to share knowledge. All of the activities that happen in the project are naturally captured as an immediate by-product of doing the day-today work through the tool; it’s not something separate that people have to update. Doing the work and having the artifacts captured in a context-rich location, offers full referential awareness of what everything is related to. At the divisional and organizational levels, however, by default knowledge becomes fragmented across many access-controlled workspaces. Specific items that might contain helpful knowledge are hidden from wider purview. This is because only people who have 20
Table of Contents Feed for the Digital Edition of Messaging News - October 2008 Messaging News - October 2008 Contents Editor’s Note Short Takes Targeting the Technology-Wise Customer The Insider Threat: The New Era of Disaster Recovery Making Collaboration Tools Pro-Knowledge Sharing Botnets Go Marching On Dissecting Email Forensics Next in Messaging News “On Message” with Ben Gross The World is Not the Center of the Universe, and Filters Don’t Stop Email Spam Making the Case Learn More Messaging News - October 2008 Messaging News - October 2008 - Messaging News - October 2008 (Page Cover1) Messaging News - October 2008 - Messaging News - October 2008 (Page Cover2) Messaging News - October 2008 - Messaging News - October 2008 (Page 3) Messaging News - October 2008 - Contents (Page 4) Messaging News - October 2008 - Contents (Page 5) Messaging News - October 2008 - Editor’s Note (Page 6) Messaging News - October 2008 - Editor’s Note (Page 7) Messaging News - October 2008 - Short Takes (Page 8) Messaging News - October 2008 - Short Takes (Page 9) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 10) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 11) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 12) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 13) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 14) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 15) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 16) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 17) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 18) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 19) Messaging News - October 2008 - Making Collaboration Tools Pro-Knowledge Sharing (Page 20) Messaging News - October 2008 - Making Collaboration Tools Pro-Knowledge Sharing (Page 21) Messaging News - October 2008 - Botnets Go Marching On (Page 22) Messaging News - October 2008 - Botnets Go Marching On (Page 23) Messaging News - October 2008 - Botnets Go Marching On (Page 24) Messaging News - October 2008 - Botnets Go Marching On (Page 25) Messaging News - October 2008 - Dissecting Email Forensics (Page 26) Messaging News - October 2008 - Dissecting Email Forensics (Page 27) Messaging News - October 2008 - Dissecting Email Forensics (Page 28) Messaging News - October 2008 - Dissecting Email Forensics (Page 29) Messaging News - October 2008 - Next in Messaging News (Page 30) Messaging News - October 2008 - “On Message” with Ben Gross (Page 31) Messaging News - October 2008 - “On Message” with Ben Gross (Page 32) Messaging News - October 2008 - “On Message” with Ben Gross (Page 33) Messaging News - October 2008 - “On Message” with Ben Gross (Page 34) Messaging News - October 2008 - The World is Not the Center of the Universe, and Filters Don’t Stop Email Spam (Page 35) Messaging News - October 2008 - Making the Case (Page 36) Messaging News - October 2008 - Making the Case (Page 37) Messaging News - October 2008 - Learn More (Page 38) Messaging News - October 2008 - Learn More (Page Cover3) Messaging News - October 2008 - Learn More (Page Cover4)
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