Messaging News - October 2008 - (Page 4) CONTENTS MESSAGING NEWS OCTOBER 2008 • Volume 4, Number 5 COVER STORY 10 Targeting the Technology-Wise Customer Messaging channels have expanded, and customers are embracing the technologies available to them, but are organizations keeping up? Increasingly, technology-wise customers are more empowered than ever and as such demand more from the companies they do business with. 10 20 FEATURES 16 26 COLUMNS 31 “On Message” with Ben Gross Today’s Voice Enabled Productivity Offerings The Insider Threat: The New Era of Disaster Recovery Organizations have hardened the perimeter, but what about the threats from within? Human error is one of the primary causes of business destruction. 20 Making Collaboration Tools Pro-Knowledge Sharing While access-controlled workspaces are common, valuable knowledge may be hidden from knowledge-seekers within your organization that need it most. 35 The World is Not the Center of the Universe, and Filters Don’t Stop Email Spam Messaging News guest columnist Tal Golan, Sendio, Inc. 22 Botnets Go Marching On Botnets are the preferred means for distributing malware leaving not only individuals at risk, but also enterprises and network service providers. Why can’t state of the art security defenses hold back these armies? 36 Making the Case Featuring Responsys, Inc. 26 Dissecting Email Forensics Since email is often the first and most significant target of a legal discovery effort, the importance of email forensics, with its investigative tools to identify, preserve, and collect evidence, is becoming more important. But should this be a doit-yourself undertaking? IN EVERY ISSUE 6 8 Editor’s Note Short Takes 30 Next in Messaging News 38 Learn More Copyright 2008. All rights reserved. Messaging News Magazine. Messaging News is published bimonthly by TechPoint Media, LLC, 1213 Wilmette Avenue, Suite 210, Wilmette, IL 60091, and is free to qualified IT management personnel. 4 MESSAGING NEWS OCTOBER 2008
Table of Contents Feed for the Digital Edition of Messaging News - October 2008 Messaging News - October 2008 Contents Editor’s Note Short Takes Targeting the Technology-Wise Customer The Insider Threat: The New Era of Disaster Recovery Making Collaboration Tools Pro-Knowledge Sharing Botnets Go Marching On Dissecting Email Forensics Next in Messaging News “On Message” with Ben Gross The World is Not the Center of the Universe, and Filters Don’t Stop Email Spam Making the Case Learn More Messaging News - October 2008 Messaging News - October 2008 - Messaging News - October 2008 (Page Cover1) Messaging News - October 2008 - Messaging News - October 2008 (Page Cover2) Messaging News - October 2008 - Messaging News - October 2008 (Page 3) Messaging News - October 2008 - Contents (Page 4) Messaging News - October 2008 - Contents (Page 5) Messaging News - October 2008 - Editor’s Note (Page 6) Messaging News - October 2008 - Editor’s Note (Page 7) Messaging News - October 2008 - Short Takes (Page 8) Messaging News - October 2008 - Short Takes (Page 9) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 10) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 11) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 12) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 13) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 14) Messaging News - October 2008 - Targeting the Technology-Wise Customer (Page 15) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 16) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 17) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 18) Messaging News - October 2008 - The Insider Threat: The New Era of Disaster Recovery (Page 19) Messaging News - October 2008 - Making Collaboration Tools Pro-Knowledge Sharing (Page 20) Messaging News - October 2008 - Making Collaboration Tools Pro-Knowledge Sharing (Page 21) Messaging News - October 2008 - Botnets Go Marching On (Page 22) Messaging News - October 2008 - Botnets Go Marching On (Page 23) Messaging News - October 2008 - Botnets Go Marching On (Page 24) Messaging News - October 2008 - Botnets Go Marching On (Page 25) Messaging News - October 2008 - Dissecting Email Forensics (Page 26) Messaging News - October 2008 - Dissecting Email Forensics (Page 27) Messaging News - October 2008 - Dissecting Email Forensics (Page 28) Messaging News - October 2008 - Dissecting Email Forensics (Page 29) Messaging News - October 2008 - Next in Messaging News (Page 30) Messaging News - October 2008 - “On Message” with Ben Gross (Page 31) Messaging News - October 2008 - “On Message” with Ben Gross (Page 32) Messaging News - October 2008 - “On Message” with Ben Gross (Page 33) Messaging News - October 2008 - “On Message” with Ben Gross (Page 34) Messaging News - October 2008 - The World is Not the Center of the Universe, and Filters Don’t Stop Email Spam (Page 35) Messaging News - October 2008 - Making the Case (Page 36) Messaging News - October 2008 - Making the Case (Page 37) Messaging News - October 2008 - Learn More (Page 38) Messaging News - October 2008 - Learn More (Page Cover3) Messaging News - October 2008 - Learn More (Page Cover4)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.