Morningstar 2011/2012 - (Page 30)
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Investment Data, Market Data, and Indexes
Morningstar Data Quality Making great products requires great data. Our pursuit of data excellence is continuous and deeply embedded in the way we work.
Our obsession with excellence. Quality data is the foundation of our company— it’s what drives our research and powers our products. Doing the right thing for investors means we must also deliver the high-quality data they need to make informed decisions. Across the globe, Morningstar data undergoes the same rigorous collection process that’s strengthened by automated and real-time quality assurance checks. Around the world and around the clock, our dedicated data analysts work to keep our database accurate, timely, and complete—which is how our clients define quality. We’re obsessed with quality data because we know both investors and our clients depend on it. Listening to our clients. While listening closely to clients has always been part of our culture, the voice of our clients has become a compass directing us toward new levels of quality. The improvements we make throughout our business are directly inspired by our clients and their evolving needs. We actively survey clients for feedback, asking their opinion not only of the data they’re receiving today, but also what they consider vital in the near future. At in-person client forums, we discuss key trends and challenges, raising tough questions to discover any areas where we need to improve. Clients can also speak directly with data analysts via our Data Quality Hotline, which we operate to address any immediate concerns.
Voice of Our Clients
At the same time, we watch the investment industry, advances in technology, and regulatory environments worldwide to create relevant products. For example, our clients now define data quality not only by how accurate, timely, and complete it is, but also by how it’s delivered. So we’re incorporating innovative delivery methods, such as APIs, cloud computing, and real-time alerts, to make sure our clients receive data the way they need it. Located where our clients do business, our data analysts are
subject-matter experts, bringing their knowledge of regional market nuances to their pursuit of quality. Setting the standards. While client feedback drives improvements, we make these requests a reality through LEAN and Six Sigma projects directed by our disciplined global operations team. Led by our chief quality officer, a quality assurance team independently reviews how well we’re meeting our
How We Define and Advance Data Quality at Morningstar
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Timely Data
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Morningstar Quality
Complete Data
Voice of Morningstar Experts
Reliable Delivery
Table of Contents for the Digital Edition of Morningstar 2011/2012
Morningstar 2011/2012
Table of Contents
Commonwealth Financial Network
The Hartford
ING
Transamerica
Institutional Software
Custom Software and Services
Investment Data, Market Data, and Indexes
Fund, Stock, and Credit Research
Advisory, Retirement, and Portfolio Management Services
Independent Advisor Software and Services
Financial Communications
Investor Websites and Publications
Morningstar 2011/2012
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