Recording - July 2017 - 20
welcome to
Dan O. says the latter is rare thanks to
the abovementioned curation practices.
In any case, when these things happen,
what then?
Reverb really impressed me here,
as they step in to help negotiate and
smooth over most sticky sales experiences. Speaking again with Chris Miller,
he points out that with everything from
bad products to unhappy purchases,
and even shipping damage, "We help
where we can. Work with us and we'll
do what's best in the situation... you're
not totally up the creek."
I even heard stories where Reverb, in
a few truly difficult situations, went so far
as to refund money to a buyer, pay the
seller, take the gear in question, and then
refurbish or resell it as needed, to keep
all parties satisfied. That's dedication.
Chris also points out that at Reverb,
"There's a lot of autonomy, and there
is no script. There's a little bit of secret
sauce to everything. We empower
everyone in CE to think for themselves,
make decisions, make the customer
happy without necessarily speaking
to a manager. That goes along way,
especially with difficult situations. Make
something quick and satisfying without
the whole bureaucratic process!"
Wrap up
I'll wrap this up by mentioning that I
have had a large number of experiences
buying and selling on Reverb, all flawless.
I did have one person who bought a pair
of 500 Series EQs and then disappeared
off the face of the earth without paying for
them. Luckily Reverb warns not to ship until
payment is secured! They tried to contact
the buyer, and when he was unresponsive
to them, they helped me get the items back
up for sale and even gave the items free
bumps for my trouble. They didn't know I
worked for a music magazine and would
end up writing about them... it's just how
they treat everyone.
I also have a few friends with similarly
flawless experiences, like my buddy Josh,
who (as far as I know) buys a new guitar or
pedal every month and then sells one that
he is tired of. Our wives have learned
that the phrase "I'm done buying gear"
has absolutely zero meaning!
Reverb is a fantastic playground for
people just getting into music, transitioning
out of music, and everyone in between,
from beginners to pros. It takes a whole
lot of pain out of buying and selling gear,
in a way that has no real equivalent anywhere in the world.
Paul Vnuk Jr. (paul@recordingmag.
com) is Recording's Technical Editor, and
an engineer, producer, and recording
musician in Milwaukee. In addition to
everyone at Reverb whom he met during
his visit, Paul and the Editors of Recording
offer special thanks to Reverb's PR & Communications Manager, Heather Farr, who
was an amazing tour guide and host.
20
RECORDING July 2017
http://www.mil-media.com
Table of Contents for the Digital Edition of Recording - July 2017
Contents
Recording - July 2017 - Intro
Recording - July 2017 - Cover1
Recording - July 2017 - Cover2
Recording - July 2017 - 1
Recording - July 2017 - 2
Recording - July 2017 - 3
Recording - July 2017 - 4
Recording - July 2017 - 5
Recording - July 2017 - Contents
Recording - July 2017 - 7
Recording - July 2017 - 8
Recording - July 2017 - 9
Recording - July 2017 - 10
Recording - July 2017 - 11
Recording - July 2017 - 12
Recording - July 2017 - 13
Recording - July 2017 - 14
Recording - July 2017 - 15
Recording - July 2017 - 16
Recording - July 2017 - 17
Recording - July 2017 - 18
Recording - July 2017 - 19
Recording - July 2017 - 20
Recording - July 2017 - 21
Recording - July 2017 - 22
Recording - July 2017 - 23
Recording - July 2017 - 24
Recording - July 2017 - 25
Recording - July 2017 - 26
Recording - July 2017 - 27
Recording - July 2017 - 28
Recording - July 2017 - 29
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Recording - July 2017 - 31
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Recording - July 2017 - Cover3
Recording - July 2017 - Cover4
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