Access Management Journal - March 2009 - (Page 7) yy Departmental needs override training which may result in canceling or rescheduling of any part of the process. and approved by the Patient Business (Access) Manager before the employee is promoted. not dependant on coaching plans. y y requirements must be complete, reviewed, All yy Promotions may occur any time during the year, yy Departments are not restricted in the number of Why a career ladder in Access? The department revolves around the team and its members, and hard work deserves to be rewarded. If your staff is responsible, reliable, and ready for more responsibility, you will retain them with a career ladder in place. This process has become a vital part of the Orlando Health Access department, and I recommend this system for any office.l Craig Pergrem, MBA, CHAM, is the Corporate Director of Patient Business with Orlando Health (OH) in Orlando, Florida. He has responsibility for Centralized Scheduling, Pre-registration, In-house Verification, Reference Lab Billing and all Access areas in the seven hospital system. Craig Pergrem has been with OH in the Access area for almost two decades. Craig currently serves as Past-President of FAHAM after having served as President for two terms. He can be reached at Craig.pergrem@orlandohealth.com. job codes. Employees do not have to wait until a Financial Counselor III leaves to apply for the promotion. maintained after the promotion occurs (QA scores, yearly rotations in PA, etc). The requirements for each position need to be yy There are many competent, long-term Financial Counselor IIs who are happy at their current level. Throughout the last four years, our Financial Counselor III level has been at or near 10% of all Financial Counselors. Turnover in our department has decreased each year since the implementation of the career ladder, and the staff is proud of its accomplishments, excited to be a part of the Access team. 7 Volume 33, Number 1
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