Centerlines - April 2008 - (Page 15)

O N T H E H IL L A N D O N T H E S T U M P Jeffrey N. Shane, the former Department of Transportation under secretary for policy, who addressed the CEO Forum in Las Vegas in February, is joined by ACI-NA Board Chairman Randy Walker and ACI-NA President Greg Principato. CEO Forum ▲ Advance planning for a crisis was a session at the CEO Forum in Las Vegas in February. ACI-NA's Senior Policy Advisor Dick Marchi addressed the group along with Brian Lackey, vice president of Toronto Pearson International Airport; Debbie Hersman, a member of the National Transportation Safety Board; and Michael Gobb, executive director of the Lexington's Blue Grass Airport. Irregular Ops ▲ Tim Anderson (left), the deputy executive director of operations at the Minneapolis-St. Paul International Airport, described the role of the Customer Service Action Council at his airport. Anderson spoke at the ACI-NA Passenger Service During Irregular Operations Workshop in January. Kim Couper (right), project manager of United Airlines, discussed an airline’s contingency plan for handling a plane stranded on a runway during the ACI-NA Passenger Service During Irregular Operations Workshop in January. Advice from Washington ▲ U.S. Rep. Shelley Berkley (D-Nev.) was the keynote speaker at the ACI-NA Public Safety and Security Conference, March 3-4, in Las Vegas. ACI-NA Board Chairman Randy Walker hosted the event. www.aci-na.org | CENTERLINES ▲ CEO Forum 15 http://www.aci-na.org Table of Contents for the Digital Edition of Centerlines - April 2008Centerlines - April 2008ContentsPresident’s MessageCanadian AirportsAssociates’ CornerPolicy CenterGuest ColumnOn the Hill and On the StumpOne on One: A Tale of Two RegionalsRevenue Arena: Airport BrandingEnvironment: The Deicing DebatePassenger Focus: Raising Taxicab Service StandardsSafety and Security: Remote Airline Check-InAir Service Recruiting: Baton Rouge’s Acquisition of FrontierOn Management: Top Marks at IndianapolisNew Technology: The Integrated AirportIndex of Advertisers/Advertiser.comNow UnderwayGrand OpeningConference Previews and ReviewsNew MembersGood NewsBox ScoresCenterlines - April 2008Centerlines - April 2008 - Centerlines - April 2008 (Page 1)Centerlines - April 2008 - Centerlines - April 2008 (Page 2)Centerlines - April 2008 - Centerlines - April 2008 (Page 3)Centerlines - April 2008 - Centerlines - April 2008 (Page 4)Centerlines - April 2008 - Contents (Page 5)Centerlines - April 2008 - Contents (Page 6)Centerlines - April 2008 - President’s Message (Page 7)Centerlines - April 2008 - President’s Message (Page 8)Centerlines - April 2008 - Canadian Airports (Page 9)Centerlines - April 2008 - Associates’ Corner (Page 10)Centerlines - April 2008 - Associates’ Corner (Page 11)Centerlines - April 2008 - Policy Center (Page 12)Centerlines - April 2008 - Guest Column (Page 13)Centerlines - April 2008 - Guest Column (Page 14)Centerlines - April 2008 - On the Hill and On the Stump (Page 15)Centerlines - April 2008 - One on One: A Tale of Two Regionals (Page 16)Centerlines - April 2008 - One on One: A Tale of Two Regionals (Page 17)Centerlines - April 2008 - One on One: A Tale of Two Regionals (Page 18)Centerlines - April 2008 - One on One: A Tale of Two Regionals (Page 19)Centerlines - April 2008 - Revenue Arena: Airport Branding (Page 20)Centerlines - April 2008 - Revenue Arena: Airport Branding (Page 21)Centerlines - April 2008 - Revenue Arena: Airport Branding (Page 22)Centerlines - April 2008 - Revenue Arena: Airport Branding (Page 23)Centerlines - April 2008 - Environment: The Deicing Debate (Page 24)Centerlines - April 2008 - Environment: The Deicing Debate (Page 25)Centerlines - April 2008 - Environment: The Deicing Debate (Page 26)Centerlines - April 2008 - Environment: The Deicing Debate (Page 27)Centerlines - April 2008 - Passenger Focus: Raising Taxicab Service Standards (Page 28)Centerlines - April 2008 - Passenger Focus: Raising Taxicab Service Standards (Page 29)Centerlines - April 2008 - Passenger Focus: Raising Taxicab Service Standards (Page 30)Centerlines - April 2008 - Passenger Focus: Raising Taxicab Service Standards (Page 31)Centerlines - April 2008 - Safety and Security: Remote Airline Check-In (Page 32)Centerlines - April 2008 - Safety and Security: Remote Airline Check-In (Page 33)Centerlines - April 2008 - Safety and Security: Remote Airline Check-In (Page 34)Centerlines - April 2008 - Safety and Security: Remote Airline Check-In (Page 35)Centerlines - April 2008 - Air Service Recruiting: Baton Rouge’s Acquisition of Frontier (Page 36)Centerlines - April 2008 - Air Service Recruiting: Baton Rouge’s Acquisition of Frontier (Page 37)Centerlines - April 2008 - On Management: Top Marks at Indianapolis (Page 38)Centerlines - April 2008 - On Management: Top Marks at Indianapolis (Page 39)Centerlines - April 2008 - On Management: Top Marks at Indianapolis (Page 40)Centerlines - April 2008 - On Management: Top Marks at Indianapolis (Page 41)Centerlines - April 2008 - New Technology: The Integrated Airport (Page 42)Centerlines - April 2008 - New Technology: The Integrated Airport (Page 43)Centerlines - April 2008 - New Technology: The Integrated Airport (Page 44)Centerlines - April 2008 - Index of Advertisers/Advertiser.com (Page 45)Centerlines - April 2008 - Now Underway (Page 46)Centerlines - April 2008 - Grand Opening (Page 47)Centerlines - April 2008 - Grand Opening (Page 48)Centerlines - April 2008 - Conference Previews and Reviews (Page 49)Centerlines - April 2008 - New Members (Page 50)Centerlines - April 2008 - New Members (Page 51)Centerlines - April 2008 - New Members (Page 52)Centerlines - April 2008 - Good News (Page 53)Centerlines - April 2008 - Box Scores (Page 54)Centerlines - April 2008 - Box Scores (Page 55)Centerlines - April 2008 - Box Scores (Page 56)http://www.nxtbookMEDIA.com

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