Centerlines - March 2009 - (Page 37) PASSENGER FOCUS courtesy and attentiveness to all passengers and customers. “I don’t think we’ll ever be like Disney, but we have been positively recognized by a number of organizations,” Abreu said. “Things are swinging our way.” Elements of Romero Britto’s painting in the MIA terminal have been extracted for use in a uniform to be worn by trained public contact staff beginning this summer. ■ WEBLINK Dickie Davis made a presentation at the 2008 Marketing and Communications Conference. View the presentation at http://www.aci-na.org/static/ entransit/00530%20ACI%20Conf% 20Presentation%20ver%202b.pdf Performance FROM GREAT COMPANIES COME GREAT IDEAS Ricondo & Associates, Inc. would like to extend its congratulations to three clients who are currently in the process of commissioning new runways: with one good thing happening after another. Since the Disney training, Unison Consulting survey result ratings have gone up, and The J.D. Power and Associates 2008 North America Airport Customer Satisfaction Study ranked Miami sixth among all large North American airports, a jump from 14th place in the 2007 study, the airport’s highest ranking ever. In fact, Miami was the only large airport to increase its rating in the category of overall customer satisfaction. ACI-NA awarded Concierge MIA the first place honors in Customer Service Initiatives in the 2008 Excellence in Marketing and Communications Contest, and most recently, the Transportation Security Administration (TSA) named Miami as the agency’s Airport of the Year, recognizing the airport’s implementation of the highest quality of airport security while maintaining exceptional City of Chicago, Department of Aviation Metropolitan Washington Airports Authority Abu Dhabi Airports Company R&A applauds the hard work and dedication of these clients in bringing their great ideas through to fruition. RICONDO & ASSOCIATES, INC.,. an Aviation Consultancy 20 North Clark Street, suite 1500, chicago, illinois 60602 USA tel: +1 [312] 606-0611 fax: +1 [312] 606-0706 info@ricondo.com • www.ricondo.com • an equal opportunity employer www.aci-na.org | CENTERLINES 37 http://www.aci-na.org/static/entransit/00530%20ACI%20Conf%20Presentation%20ver%202b.pdf http://www.aci-na.org/static/entransit/00530%20ACI%20Conf%20Presentation%20ver%202b.pdf http://www.aci-na.org/static/entransit/00530%20ACI%20Conf%20Presentation%20ver%202b.pdf http://www.ricondo.com http://www.aci-na.org
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