Centerlines - March 2009 - (Page 5) CONTENTS centerlines THE VOICE OF AIRPORTS | MARCH 2009 | www.aci-na.org 7 8 9 10 11 12 President’s Message As the nation comes to grips with its worst economic recession, it is important to remind leaders just how vital an airport is to the local economy. Canadian Airports Canada now has an agreement creating new opportunities for service and a clear path to a full Open Skies regime. Associates’ Corner NextGen won’t just affect passengers and planes, but airports as well. 20 24 28 34 39 41 42 44 45 46 On Management: Taking Big Chances Vancouver Airport Services Ltd. is expanding on its winning customer service. Revenue Arena: Common-Use Lounges Airports filling the void as airlines scale back on passenger lounges. Environment: Recycling Takes Hold at Airports From aluminum cans to runway lights, airports are doing their part to stay green. Passenger Focus: Miami Adds Magic to Customer Service Miami International Airport looks to Walt Disney World for advice on serving the public. Policy Center ACI-NA is working to make compliance with 9/11 safety screenings easier. On the Hill and On the Stump Testifying before the House Transportation and Infrastructure Committee and taking home awards. Cover Story: Economy Cutting Air Shipments Major air cargo airports seeing declining volumes as recession takes toll on imports. Now Underway Grand Openings New Members Index of Advertisers Advertiser.com Box Scores 20 41 www.aci-na.org | CENTERLINES 5 http://www.aci-na.org http://www.aci-na.org
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