Centerlines - December 2010 - (Page 30)

NEW MEMBERS Welcome New Members ACI-NA has received the following applications from the following airports, new ACI-NA World Business Partners and Associate Members. ACI-NA World Business Partners and Associate Members represent a wide variety of private industry businesses which provided products, equipment and services to airports and the aviation industry. Through this program, ACI-NA World Business Partners and Associate Members work with ACI-NA Airport Members to address industry issues and discuss new technologies and innovative ideas. AIRPORT MEMBERSHIP Albany County Airport Authority Albany International Airport John O’Donnell Chief Executive Officer Administration Building, Suite 204 Albany, NY 12211 P: (518) 242-2222 F: (518) 242-2641 E: Arnold Palmer Regional Airport Gabriel E. Monzo, Sr. Executive Director 148 Aviation Lane Latrobe, PA 15650 P: (724) 539-8100 F: (724) 539-2441 E: Little Rock National Airport Ronald F. Mathieu Executive Director One Airport Drive Little Rock, AR 72202-4402 P: (501) 372-3439 F: (501) 372-0612 E: WORLD BUSINESS PARTNERS/ASSOCIATE MEMBERS Airport 20/20 Small Business Nigel Farley General Manager PO Box 3288 Auckland, 1140 New Zealand P: + 64 9 9666105 F: +64 9 3767223 E: Airport 20/20 is the market leading, fully integrated airport management system used by over 100 airports around the world. The 20/20 system includes a range of modules that can be implemented individually or in any combination: flight information display; resource management; airport operational database; airport billing; property management; incident management; advertising; and a mobile operations center. Airport 20/20 is a product from Gentrack, a highly successful international company. Key shareholders are the Landis+Gyr Group, with annual revenues of $1.4 billion, and ANZ Capital, with assets of $300 billion. AirPrime Solutions Small Business Lori Wendt President PO Box 861576 Warrenton, VA 20187 P: (540) 349-8277 F: (540) 349-5850 E: AirPrime Solutions provides information technology products and services solutions to the airport, port, and public property management industry. AirPrime provides comprehensive project management and tailored consulting services. AirPrime consultants are experts in: developing IT master plans; planning, coordinating, and monitoring IT system procurements; evaluating, planning, specifying, and coordinating system integration projects; managing finance system, property, contract and compliance management system and revenue management system implementation efforts; and providing Oracle Financial functional consulting and implementation project management. ASSA Small Business Rick Eisen Director of Sales & Marketing PO Box 9453 New Haven, CT 06534-0453 P: (800) 235-7482 F: (800) 892-3256 E: ASSA manufactures high security locks considered by many to be the first choice for a wide variety of security applications worldwide. The key-and-cylinder design virtually eliminate unauthorized key duplication and any associated security compromise of the commercial lock. ASSA locks employ a patented dual locking mechanism that renders the lock virtually pick proof. The lock’s sidebar is coded to work with proprietary keys that are legally restricted to specific end users or locksmiths within a defined geographic area. Aviation Strategies & Trade Solutions Sole Proprietor Ana Sotorrio President 1000 NW 57 Court, Suite 600 Miami, FL 33126 P: (305) 913-8663 F: (305) 267-5155 E: Aviation Strategies and Trade Solutions is a multi-discipline consulting firm specializing in the fields of aviation, governmental relations, and travel and trade facilitation. Its principal has decades of experience in governmental affairs and domestic and international aviation business strategy with a reputation for excellence and delivering results. ASTS has the subject matter expertise, experience and contacts to develop practical, strategic solutions to complex business, regulatory and legislative issues. Ben Lao & Associates Sole Proprietor Ben Lao President 6731 Bridge St. #80 Fort Worth, TX 76112 P: (817) 437-3888 F: (817) 886-0402 E: BMO Capital Markets GKST Silver Ellen Jewett 3 Times Square, 28th Floor New York, NY 10036 P: (212) 702-1843 F: (212) 605-1584 E: Booz Allen Hamilton Silver Jennifer Salerno Lead Associate 8283 Greensboro Drive McLean, VA 22102 P: (512) 371-1761 F: (512) 371-1762 E: A leading management and technology consulting firm, Booz Allen Hamilton offers broad expertise and experience across the spectrum of aviation consulting services: business and strategic planning; airport planning; airport environmental planning; environmental management systems; sustainability planning, assessments, and reporting; revenues and expenditures analyses; management information systems; airspace/air traffic management; airspace, airfield, and terminal area capacity and delay analyses; demand modeling, forecasting, and economic impact assessments; parking control and management; water supply, wastewater, and stormwater management. Campbell-Hill Aviation Group Small Business Dean B. Hill President 700 North Fairfax Stop, Suite 300 Alexandria, VA 22314 P: (703) 229-4266 F: (703) 229-4307 E: Caruso Affiliated Silver John Cugasi Vice President - Airports 101 The Grove Dr. Los Angeles, CA 90036 P: (323) 900-8100 F: (323) 900-8101 E: Caruso Affiliated is a real estate development firm located in Los Angeles. The company focuses primarily on mixed-use and lifestyle shopping centers. In its new airport division, Caruso seeks to redefine the airport experience to better serve the increasingly diverse needs of passengers. COREY Airport Services Small Business Diane McIver President 225 Corey Center SE Atlanta, GA 30325 P: (404) 419-9720 F: (404) 419-9721 E: Executive Media Network Silver Sam Hart VP, Business Development 8912 E Pinnacle Peak Rd., Suite F9-452 Scottsdale, AZ 85255 P: (480) 513-0892 F: (480) 513-6457 E: 30 CENTERLINES | DECEMBER 2010

Table of Contents for the Digital Edition of Centerlines - December 2010

Centerlines - December 2010
President’s Message
Canadian Airports
Associates’ Corner
On the Hill and On the Stump
Cover Story: Evolving Airport Concessions
Passenger Focus: Measuring Customer Satisfaction
Fees vs. PFCs
Grand Openings
Now Underway
New Members
Index of Advertisers/
Box Scores

Centerlines - December 2010