Centerlines - December 2010 - (Page 5)

CONTENTS centerlines T H E V O I C E O F A I R P O R T S | D E C E M B E R 2 0 1 0 | W W W. AC I - N A . O R G 07 11 12 13 14 President’s Message Canadian Airports ACI-NA and CAC: Going forward together. It’s time to debate Canada’s National Airports Policy. 20 24 28 29 30 33 34 Passenger Focus: Measuring Customer Satisfaction Airports use the ASQ Survey to achieve serial success. Associates’ Corner Innovative rate-setting methods mean local airport operators can give air carriers incentives to reduce congestion and delays. Fees vs. PFCs Airline arguments don’t make sense. On the Hill and On the Stump The ACI-NA 2010 Annual Conference and other events. Grand Openings Now Underway New Members Index of Advertisers/Advertiser.com Box Scores Cover Story: Evolving Airport Concessions As airport concession operators scan the horizons, better, more sophisticated retail choices translate into more satisfied customers. 13 14 24 www.aci-na.org | CENTERLINES 5 http://WWW.ACI-NA.ORG http://www.aci-na.org

Table of Contents for the Digital Edition of Centerlines - December 2010

Centerlines - December 2010
Contents
President’s Message
Canadian Airports
Associates’ Corner
On the Hill and On the Stump
Cover Story: Evolving Airport Concessions
Passenger Focus: Measuring Customer Satisfaction
Fees vs. PFCs
Grand Openings
Now Underway
New Members
Index of Advertisers/Advertiser.com
Box Scores

Centerlines - December 2010

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