HR Pulse - Spring 2008 - (Page 5) HR CONTENTS Pulse 30 32 Spring 2008 18 [UP FRONT] 9 Pulse Points 11 Executive Director’s Letter By Cathy Sewell 47 5 HR Pulse Spring 2008 13 President’s Message By Jeanene Martin 15 HR Leader Profile: Jeff Payne [COVER STORIES] The health care environment takes an emotional toll on its workforce—a cost that often goes unnoticed. Inside this issue, two organizations offer their approaches in handling difficult emotions and situations that come with care giving. 32 From What You Accept Is What You Teach A nationally recognized workshop leader and consultant provides 15 commandments of confrontation—best practices for managing conflict in the workplace. By Michael Henry Cohen 38 Accomplishing Exceptional Performance An in-depth look at some of the flaws in the merit-pay approach to compensation and eight alternative strategies for achieving high levels of employee performance. By Lee Elliott and Mike McIntosh 18 An Emotional Outlet For Caregivers The Schwartz Center Rounds give health care workers a forum to talk about tough emotional and social issues that emerge during the course of caring for patients. By Anne Coulter 47 L.E.A.D. The Leadership, Education, Alignment, Development program at Orlando Regional Healthcare identifies emerging leaders and provides structured opportunities for development and mentoring. By Amy McDirmit 24 A Mission Born From Near-Tragedy By founding Medically Induced Trauma Support Services, Dr. Rick van Pelt and his patient, Linda Kenny, turn an ordeal into an opportunity for communication and understanding. By Anne Coulter 50 Leave Interaction Audit Four scenarios put your company policies and your knowledge of employee leave to the test. By Nancy M. Cooper [FEATURES] 26 Video Interviewing Is Here Are you ready to implement this innovative method for connecting candidates with hiring managers? By Bryan St. Laurent [ADVOCACY] 58 Getting Involved in Advocacy on a Local Level [WHY DIDN’T I THINK OF THAT: BEST PRACTICES FOR THE PRACTITIONER] 60 Open Enrollment: Top 10 Ways to Reach Health Care Employees By Traci M. Ball 30 Philadelphia Chapter Spearheads Patient Safety Effort PASHHRA collaborates with other health care groups to lobby the Pennsylvania Legislature for policy changes and to implement those changes in local HR departments. By Joseph Micucci [ADVERTISERS] 64 Advertisers’ Index
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