HR Pulse - Spring 2009 - (Page 5) HR CONTENTS Pulse 28 [ALSO INSIDE] 46 2008 Award Winners [ADVERTISERS] 49 Advertisers’ Index 24 Spring 2009 20 [UP FRONT] 7 President’s Message By Dan Zuhlke 38 9 Executive Director’s Letter By Cathy Sewell 13 Pulse Points 17 HR Leader Profile: Les Abercrombie To help you navigate HR Pulse easily, each feature article is flagged with a symbol from the ASHHRA Leader Model as explained below. HR Delivery: HR Leaders “Reach Beyond the Expected” Select articles with this symbol when you are seeking information on integrating the “people” side of health care with organizational business structure. Health Care Business Knowledge: HR Leaders “Embrace New Learning” Select articles with this symbol when you want to demonstrate cross-functional capability, health care knowledge, and strategic vision for your organization. [COVER STORIES] 20 Talent Management from the Top Down NewYork-Presbyterian Hospital integrated its HR processes to attract, retain, and develop employees in alignment with its business objectives. Find out how they did it. By Anne Coulter 24 How to Be an “Always” Leader Seven behaviors health care leaders should adopt now to help ensure that your organizations achieve high performance at all times. By Bob Murphy, R.N., Esq., FACHE [FEATURES] 28 Leadership Begins with Values The time to put values into action is now. In an uncertain business climate, core values are more important than ever. A hospital that upholds its mission, vision and values instills trust and confidence in its relationships with employees and patients. By Becky J. Frederick and Susan Graim People Strategies: HR “Leads with the Heart” Select articles with this symbol when your goal is to create and implement operating models and structures that support a high-performance culture of care for employees. Community Citizenship: HR Leaders “Raise Their Voices” To better connect employers with employees and link both to customers and communities, select articles with this symbol. 34 A Matter of Perspective A problem so difficult it can’t be solved isn’t a problem; it’s a reality. Learn how to help employees distinguish the two situations and effectively manage each one. By Michael Cohen 38 More Hellos, Fewer Goodbyes Give your newest hires a strong start, reduce early turnover, and shorten the amount of time to productivity with three simple best practices. By William C. Byham, Ph.D., and Debra Walker 42 Easing the Health Care Worker Crunch Immigration strategies and technology, such as automated scheduling, absence management, shift bidding and callback procedures, can help optimize the workforce. By Robert Meltzer Personal Leadership: HR Leaders “Exemplify Excellence” Select articles with this symbol when you accept the personal challenge to hold yourself to a higher standard than expected by others and serve as a model for excellence. HR Pulse Spring 2009 5
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