HR Pulse - Fall 2008 - (Page 36)

>> PASTORAL CARE A place that is friendly and accommodating to a wide range of cultural and religious traditions greatly enhances the institution’s perception in the community. Further, many staff tell us that their religious communities, like their families, often are not receptive to hearing about their struggles at work. And, the rules of conﬁdentiality often prohibit that sharing in any case. Chaplain-led support groups or prayer groups along with regular events like memorial services can have a signiﬁcant impact on staff morale. As in the ﬁrst example, this impact also affects patient satisfaction and perception of care. Being known as a place that is friendly and accommodating to both patients and employees from a wide range of cultural and religious traditions greatly enhances the institution’s perception in the community. Professional chaplains actively reach out to all segments of the religious community to make sure they, the religious community, feel welcomed in the hospital and that their values and preferences are respected. Many chaplains are active members of local clergy associations. They often host meetings for those associations in the hospital and broker meetings with other hospital staff. These meetings can be important in marketing new service lines. Chaplains often make themselves available to local houses of worship to conduct seminars on relevant topics such as advance directives. Some hospitals use chaplains as part of their customer retention program because of their appreciation for the religious/cultural issues that might be involved. The Rev. George Handzo holds a Bachelor of Arts degree from Princeton University, a Master of Divinity degree from Yale University Divinity School and a Master of Arts in Educational Psychology from Jersey City State College. Handzo is vice president, pastoral care leadership and practice at The HealthCare Chaplaincy in New York City and leads HCC’s Consulting Service. Handzo is the author of numerous articles and chapters in the area of pastoral and spiritual care and the book, Health Care Chaplaincy in Oncology, co-authored with Dr. Laurel Burton. He has lectured widely including at Johns Hopkins and the American College of Healthcare Executives Congress. 36 HR Pulse Fall 2008 Visit us at booth #738 at the ASHHRA Annual Conference Let us Guide you to Better Nurse Recruitment RSI OnSite Nurse Recruitment Our most powerful program. RSI OnSite helps you recruit an experienced nursing workforce, while giving you the tools and the know-how you need to maintain it. RSI OnSite Strategic Recruitment Optimization Our initial discovery recruitment process assessment. This is the first phase of the RSI OnSite Nurse Recruitment process, but it allows you to implement our recommendations with your own staff and resources. Call us or visit our website to learn more. 800-787-9669 • www.rsionsite.com 378547_Morgan.indd 1 4/15/08 10:57:30 PM 386542_Recuitment.indd 1 7/3/08 4:25:13 PM http://www.mhhealthsearch.com http://www.rsirecruit.com

Table of Contents Feed for the Digital Edition of HR Pulse - Fall 2008

HR Pulse - Fall 2008 Contents Pulse Points Executive Director’s Letter President’s Message HR Leader Profile: Irma Pye Sammy’s House: Making a Difference in Austin Working Mother Magazine’s 100 Best Companies Increasing CEO Engagement Pastoral Care Retaining Scarce, Critical Talent The Engagement Dilemma Diversity Considerations…More than AAP & EEO Quashing the Workplace Bullying Bug How to Become a Strong Human Resources Partner Citizen Lobbyists Descend Upon Capitol Hill Conference Highlights Schedule at a Glance Sponsors Exhibitors Advertisers’ Index

HR Pulse - Fall 2008

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