WIN Magazine - Spring 2012 - (Page 42)
An Interview with Tom Kuzma President & CEO, Nautilus Insurance Company
ODAY’S WHOLESALE SPECIALTY insurance companies have embraced technology to drive greater efficiencies in their operations, and, especially, in the day-to-day activities with their managing general agents. One of the leaders in this effort is Nautilus Insurance Company. Tom Kuzma became president and CEO of Nautilus and Great Divide Insurance companies in 1997. Joining Nautilus in 1986 and overseeing all underwriting operations prior to assuming his current position, Kuzma is recognized in the wholesale insurance industry for his integrity, character and judgment based on his experience in underwriting and more than 30 years of experience in the insurance field. WIN Magazine spoke with Kuzma recently about his career and personal views of advancing and integrating technology within the wholesale insurance agency distribution network. WIN: Nautilus has spearheaded several technologybased initiatives designed to give back to the insurance industry. What impact do you think these efforts have had on our industry, especially when it comes to the ease-of-use experienced by managing general agents in the wholesale channel?
WINWIN -ners Circle
Kuzma: Working on technologies that improve the ease of use for our agents gives them more reasons to do business with Nautilus but also raises the bar for all carriers. We learn from and challenge each other to continually improve and find new opportunities to connect more seamlessly with our managing general agents. WIN: What began as the iPad Experiment has evolved into an industry changing opportunity. Nautilus has awarded more than 100 iPads to agents throughout the country and has invested in Nautilus Mobile capabilities. Can you share with us how you shaped your vision of this concept and why you selected tablet technology, specifically the Apple iPad, as the right solution for this project? Kuzma: In 2010, I saw that iPads and tablet technology were a big hit with people. Businesses were getting into it in the latter half of 2010. We gave our premier agents an iPad as a gift at our 25th anniversary celebration in October of that year and they loved them. It made sense for us to look into this new technology as another way of providing information to our customers to help them know more about our company. Business has changed by having more information readily available to customers wherever they are. The iPad makes them more accessible to people and their mobility allows them to be a part of any business transaction. I think we are just beginning to tap the potential to use tablets as a part of our business. And as younger generations play a larger role in our industry, their expectations of what they can accomplish anytime and anywhere are going to push companies to provide more functionality through all mobile devices. WIN: As you approach the first anniversary of this venture, what improvements have the participants experienced and how do you see things evolving from here?
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Table of Contents for the Digital Edition of WIN Magazine - Spring 2012
Cover Story: The Catlin Arctic Survey: How an Insurer Decided to be in the Forefront of Environmental Research
The Year in Review: Natural Catastrophes in 2011
The Impact of Climate Change: An Interview with Ernst Rauch
Wholesale Agents & Insurers Embrace Tablets
Technology@Lloyd’s: Closing the Gap in 2012
A Unique Perspective: An Insight on the Technology Transformation
An Email Commentary: Liability Exposures and How to Prevent Them
Marketing on the Internet: New Opportunities for Wholesale Insurance Agents
Applying “Moneyball” Principles to General Agencies: How Much Value is Trapped Within the Back Office?
IN THE WIN-NER’S CIRCLE: A Discussion with Tom Kuzma
INDEX TO ADVERTISERS / ADVERTISERS.COM
WIN Magazine - Spring 2012