Beauty Link - Volume 2, Issue 4 - (Page 29)
| mult i c ult ura l cor n e r |
THE CONSULTATION AND CROSS CULTUR AL COMMUNICATION
Le nit a Gr if f i s-Bro w ning , Ma ste r Edu c a t or, Mil a dy ’s Caree r In st it ute
Here is a tool you can use help students analyze the guest’s desired styling ﬁnish. This information and feedback will help them determine the best approach.
QUESTION Is your hair natural or chemically processed? CLIENT’S RESPONSE No chemicals Braids Lift Braid Curly to straight What finished look would you like? Texturized Dooby / Roller Wrap Hump Scrunches INDICATE, KNOW OR ASK No relaxer or straighteners, but may have color treatment. With your hair only or hair extensions? French braid, lifted away from the scalp and spayed with spritz for hold? Blow-dried and flat ironed or pressed with a hot comb? Mild relaxer combed through or minimally smoothed? Large rollers set in the crown, hair wet or dry molded around the head? Mold bun stuffed with artificial hair?
Many cosmetology students are initially excited to work with hair textures different than their own, only to experience a negative response from a client who is visually or ethnically different than they. We teach our students that hair is hair, though it is represented by different colors, curl patterns, conditions or textures, but once apart from a mannequin and on a client, they often freeze up and feel inadequate. Most of this discomfort could be alleviated with some extra coaching in cultural communication skills. Listening, interpreting and playing back what you understand is an essential skill for any successful professional, but play back the wrong information to a client who is different than you, and an already skittish client will emit a negativity that often deﬂ ates any self esteem the student had when the service began. To avoid this situation, many schools give clients to students that “mirror” themselves. African American students are assigned all the African American clients and other students are assigned everyone else. This is such a disservice for the students. As American society becomes less “black and white” and more multi-ethnic, in total we look very different than we did 50, 30 or 20 years ago. Everyone needs an understanding and proﬁciency treating and servicing the curly-hair client.
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How frequently do you shampoo your hair?
How long does it normally take to blowdry your hair?
Do you prefer a dry finish or do you normally Ask if it is used on the hair, scalp or use oil-based shine Oil-based shine products spray shine, cream-based or solid products? hair dressing. What shampoo, General market brands This information gives you an conditioners and or ethnic market brands indication of the products they will finishing products do you feel comfortable with you using. use at home? Volume Leave some texture or fullness. Do you like volume and fullness, or sleek and flat Smooth each section and flat iron styles? Sleek / straight / flat making small partings. If you could change Listen for past “bad” experiences, Take notes of whatever anything about your hair, and play back what you hear so you is said what would it be? will not make the same mistakes. Do you do your hair This answer helps you understand most often at home, or their ability to care for their own hair At home or at the salon how often do you visit and what take homecare should be a salon? recommended. Have you ever had a Most likely cream based relaxer. perm? What was it like? Relaxers / perm / Check for no-mix sodium hydroxide. Was a cream applied or touchup Mixed small bottle of liquid into jar of were rods used? cream-calcium guanidine, no lye. What tools are normally Marcel irons, stove irons, used when you have Make sure you know what these pressing comb, flat iron, your hair done at the tools are and how they are used. crimping iron salon?
Very close together fingerwave, set with heavy styling gel, spritzed and elevated with a tail comb or lift? Daily or every three days Does not like a build-up of oil or perspiration. Considers their hair regime tedious, Weekly or every two or hair may be dry, if so moisture weeks or longer may be an issue. Hair most often is “damp” dried 15 minutes or less without a condenser nozzle or tension. Condenser nozzle may be used with Denman or paddle brush for section25 minutes or longer by-section smoothing and complete drying. DO NOT use anything with oil. Dry
B E A U T YL INK | AN D T H E WI NNE R I S … | 2 0 1 0 |
Table of Contents for the Digital Edition of Beauty Link - Volume 2, Issue 4
Beauty Link - Volume 2, Issue 4
Message From the AACS President & Cea Chair
Workings of Washington
Imaginative & Inspired: Get Creative With Your Competitions
Beauty Changes Lives
Passions Realized: AACS and CEA Recognize 2010 N.F. Cimaglia Award Winners
And Then There’s Compliance
Top 10 List: Make Your Student Competition a Success
How to Protect Your Online Image
Making Resolutions and Remaking Ourselves: Top New Year Resolutions
Competition Nails: How to Sculpt Perfect Nails
Modern Salon Excellence in Education Honorees Announced
The Hair Marathon: Successfully Preparing Students to Cross the Hair Competition Finish Line
AACS Listserve Q & A
What Are Microcurrent Services?
Santa Claus Is Coming to Town: Are You Ready?
Voices From the Classroom
AACS Annual Convention & Expo Photo Spread
New School Members
People & Places
New Products & Services
Associate Member Profiles
Upcoming 2011 Events
Index to Advertisers
Beauty Link - Volume 2, Issue 4