Beauty Link - Volume 4, Issue 4 - (Page 53)
IMPROVING BEHAVIORS WITH EVIDENCE
BY DR. JIM SELLNER, PH.D., DIPC
hen I was being trained to facilitate groups I was often asked to conduct an experience with a group under the watchful eyes of my mentors. Following the session we would meet together to debrief, with honest feedback, about what I did and how I did it. They would say, “We saw you being aggressive and interrupting people.” (A set of behaviors I exhibit when I am nervous and unsure of myself.) In the beginning I responded defensively with, “I didn’t do that!” The sessions were always videotaped. “Play the tape!” they would say. And there I was, exposed and embarrassed about what I had done. It was a useful—often difﬁcult—learning experience. Managers are often guilty of (a) judging people on their “attitudes” rather than their behaviors; (b) relying on what people say they are going to do, then being disappointed when “the say” and “the do” don’t match; and (c) not actually seeing what their direct report is doing, or not doing, because of some prejudgment. Here’s how to use The Video Test. You imagine you are video recording the activities of people then playing back only what you see and hear. When you are using The Video Test, you stop, look and watch what the person is doing. Then you describe the behaviors to the person. “I notice that you were 25 minutes late for work today.” “When the customer got angry. You stopped and listened to him. He then calmed right down.” Why do this? Because with The Video Test, people’s behaviors can observed, recorded, slowed down and analyzed so the behaviors can be improved, duplicated or stopped.
The Video Test eliminates a lot of emotional turbulence when you are giving and receiving feedback.
The Video Test eliminates a lot of emotional turbulence when you are giving and receiving feedback. The Video Test also sets the scene for giving the person “feedforward.” Feedforward, a term coined by Marshall Goldsmith, is very clearly pointing out very speciﬁc behaviors that will result in that person becoming more effective. You can only give feedforward if you have ﬁ rst described the behaviors you want the person to improve on, duplicate or stop. And most importantly, The Video Test affords the opportunity to ﬁgure out how can I best connect with the person. The Video Test reduces the emotional charge when dealing with performance problems and difﬁcult conversations because people are usually more open to hearing a behavior described rather than a judgment proclaimed. Pretty simple. Very powerful. Dr. Jim Sellner, Ph.D., DipC., is CEO of Subject2C h ange In c. an d auth or of Leadership for Einsteins: How to Bring Out the Genius in People. For more information, visit www.subject2change.ca.
The online course ML112 - Team Leadership is now available on the AACS Online Training Center at www.aacstraining.org. Members call AACS at 800-831-1086 for your VIP Discount Code. Visit the following URL to learn more about this course http://bit.ly/BeautyLinkML112.
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Table of Contents for the Digital Edition of Beauty Link - Volume 4, Issue 4
Message from the aacs president and cea co-chairs
Workings of Washington
Meet Your New CEA Co-Chairs: Carol Woodard and Dan Cavanagh
Interrupted and Distracted: Five Ways to Get Back on Track
And then there’s compliance
Going Mentor: Paying Your Success Forward
A student’s perspective
Deliver Extraordinary Education: Building Your Dream Team
Considering a Sale: Expert Perspectives on Selling a School
Diversifying Your Offerings: One School’s Approach
Getting Ahead: 2013 Trends in Hair, Skin and Nail Education
Route to Succession: Planning the End of an Entrepreneurial Journey
Beauty changes lives
Strategic Success: Planning, Implementation and Accountability
What Makes a Dream Job: Fulfillment Is Just Around the Corner
The Video Test: Improving Behaviors with Evidence
AACS listserve q & a
Mastering Body Language: Six Nonverbal Cues to Use in the Classroom
The AACS Annual Convention & Expo Photo Spread
Associate member profiles: shears/clippers
People & places
New school members
Upcoming 2012-2013 events
Index to advertisers
Beauty Link - Volume 4, Issue 4
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