CMSA Today - Issue 2, 2011 - (Page 39)

CMSA Facility Profile Medical Management Software Boosts Efficiency, Profitability for Small Organizations Read How. PAT STRICKER, RN, M.Ed. he relationship between health information technology and the practice of case management is becoming more interwoven yearly. That relationship is such a tapestry these days that case managers in large organizations sometimes take for granted their access to a computerized system to help document and manage their cases. But have you ever thought about the challenges independent case managers and smaller organizations face? They can’t afford to purchase a medical management system, so they use a combination of Word, Excel, e-mail, databases, and various other tools to document, schedule tasks, send communications, track care plans, monitor outcomes, produce billing invoices, and perform other functions. Whew! Using multiple manual processes makes it very difficult to coordinate care and report outcomes. It is also timeconsuming, taking hours for duplicate documentation and paper shuffle, instead of a case manager performing billable hours. Independent case managers and small organizations were constantly asking the Case Management Society of America (CMSA) and vendors such as TCS Healthcare Technologies (TCS) whether they were aware of systems offering the same advantages larger systems offered, but were “affordable” and easy to access remotely. So, CMSA and TCS formed a partnership to develop just such a system. The result was Acuity AnyWare, a Web-enabled application introduced at CMSA’s 2008 conference. Like other small organizations, hers had struggled with inefficiencies and effort duplication, having to use several paper-based processes and numerous applications to get the job done, e.g., Word for notes and letters, Excel for tracking and reporting, e-mail for scheduling, and a separate system for billing. She also “wasted several thousand dollars” on technical consultants who promised to integrate several systems or design a customized application to meet her specific needs, but none of these endeavors resulted in a workable solution. She felt her goals were simple enough: She needed a low-cost system that was easy to install and accessible from anywhere. But it also had to be “one system that could do it all”: • Make her company more marketable by providing client reports demonstrating clinical and financial outcomes. • Improve coordination and quality of care. • Improve efficiency and profitability by turning inefficient lost hours into billable hours. Jacquelyn decided to try Acuity AnyWare because it seemed to meet her needs. She found the implementation quick and easy – her system was “live” in four days. She had only to set up the secured login to the website – no added hardware, software, or other technical costs. She and her staff received a training manual and videos for an immediate start. At first, she continued to take handwritten field notes, giving them to her office staff to enter into the system the following day. This saved her from documenting at night and on weekends, but it still didn’t allow real-time documentation, and duplication of effort was still an issue. She decided to dedicate more time to practicing using the system to gain proficiency in documenting during a visit. This saved her not only time, but because the staff now had realtime access to the records, Jacquelyn could immediately send follow-up tasks to them, such as: • Letters • Running reports • Scheduling home care and appointments The approach shortened turnaround times. Issue 2 • 2011 CMSA TODAY 39 T SOFTWARE TO MANAGE CASE MANAGEMENT Jacquelyn Perkins, JSC Consulting owner and president, was an early Acuity AnyWare adopter, in October 2008. Her company – five employees – consults on medical case and disease management, workers’ compensation, auto/disability, life care planning, and legal nurse services to employers and third-party administrators.

Table of Contents for the Digital Edition of CMSA Today - Issue 2, 2011

CMSA Today - Issue 2, 2011
Table of Contents
Outgoing President’s Letter
Incoming President’s Letter
How Care Coordination Affects You
Demonstrating Case Management’s Value to Hospitals’ Bottom Line
Making the Case for Evidence-Based Case Management Practice and Programs
Association News
Ask the Expert
Facility Profile
View From Capitol Hill
Case Management and the Law
Ethics Casebook
Mentoring Matters
Index of Advertisers

CMSA Today - Issue 2, 2011