CMSA Today - Issue 2, 2011 - (Page 45)

CMSA Mentoring Matters Are You Helping New Case Managers Climb the Ladder – Or Are You ‘Eating Your Young’? It’s Your Choice. And Responsibility. WENDY DE VREUGD, RN, BSN, PHN, FNP, CCDS, MBA he field of case management is aging and we have just begun to prove the good outcomes we help ensure and the true value of our services. The potential shortage of nurses and qualified case managers are critical issues for health care. A 2009 analysis of about 24,000 certified case managers (CCMs) by the Commission for Case Manager Certification revealed that CCMs’ average age was 55.1 years, with only 4 percent of them younger than 40. Based on these findings, it is clear that the field of case management is facing a critical crisis for all who depend on competent and experienced professionals to provide quality and timely case management services to clients. From where you are positioned in your career today, can you recall helping someone grow, or have you contributed to “eating your young” in the name of “not having enough time”? Yes, efforts to mentor require something of mentors. In fact, mentoring requires quite a bit. Mentoring demands: • Persistence • Passion • Dedication • Time • Difficult-to-find resources to sustain and grow new case manager professionals Case management leaders must adopt comprehensive program approaches that cover recruitment and the challenges of retaining and renewing, and we must be up to the task of recognizing the case managers we want to grow. T mentioned items from queried employees – and if these topics are used in annual surveys, they might elicit useful responses from workers who will then see that the questioner has invested some concern in the audience. Include questions for feedback on: • Salaries • Benefits • Culture • Work environment • Ethics • Leadership • Opportunities for growth • Education-needs assessment for growth and development Note: salary is not always the most important retention factor. Heed the messages. RENEW Growth is necessary for happiness. Case managers need access to programs and information that can “stretch” and grow their skills. To facilitate that stretching and growing, search for available education resources through case management professional websites that offer involvement, growth, and courses to help case managers attain certifications, degrees, or licensure renewal. RECOGNIZE Praise nurtures. Recognize your case managers and their success stories regularly. A positive comment, a “thank you” for a patient well served – these are acknowledgements that may seem small but usually go a long way. Also consider: • Educating others through a complex case story; and • Publishing case manager efforts internally in your company. Seeking opportunities for case managers to “tell the story” in local chapter meetings and at annual conferences of professional organizations help a case manager to become involved, network with others, and to publish and grow! Encourage them. RECRUIT Where do we begin? Well, consider searching for universities that offer a master’s of science/nursing (MSN) degree in case management programs in the quest to develop new pipelines for case managers. These schools are looking for placement opportunities for their new graduates. A structured mentorship program provides support in exchange for the infusion of “new blood” in the form of passionate and dedicated new case managers. REINFORCE RETAIN But the bud of mentoring hasn’t blossomed at this point. Listen! Ask your case managers what matters to them. Find out by using survey tools or open-door policies. Look for frequently Take one extra block of time, however small, to listen to the case managers that you or your organization choose to nurture. Sometimes, simply listening to the concerns that may be worrying new case managers can ease them, and enhance their Issue 2 • 2011 CMSA TODAY 45

Table of Contents for the Digital Edition of CMSA Today - Issue 2, 2011

CMSA Today - Issue 2, 2011
Table of Contents
Outgoing President’s Letter
Incoming President’s Letter
How Care Coordination Affects You
Demonstrating Case Management’s Value to Hospitals’ Bottom Line
Making the Case for Evidence-Based Case Management Practice and Programs
Association News
Ask the Expert
Facility Profile
View From Capitol Hill
Case Management and the Law
Ethics Casebook
Mentoring Matters
Index of Advertisers

CMSA Today - Issue 2, 2011