CMSA Today - Issue 4, 2012 - (Page 16)

Servant Leadership ©ISTOCKPHOTO/CHRISTOPHER GOULD Servant Leadership … Inspirational Values BY CATHERINE CAMPBELL, RN, BSN, MBA, CHC, FACHE O ur role as leaders spans across a vast arena within our professional organization, community activities, family/patient relationships, and our chapters. Case managers face advancing more complex challenges and changes than ever before. Among the challenges are the ongoing changes due to regulatory agencies and health care reform, which we have yet to totally absorb. To provide the support to our customers, subordinates, and peers, we must identify the characteristics vital to leading. According to Don Clark (2010), leaders are made and not born, causing one to create learning and developing an educational process that is never-ending. Recommendations for becoming an effective leader include education, training, selfstudy, and experience. Multiple skills are necessary to be an effective leader recognizing the present culture and team members’ personalities. Effective leaders recognize needed adjustments within their present arena. serving the leaders. Other forms of leadership tend to focus on the leader gaining prestige, advanced professional positions, and gaining fame. Greenleaf, founder of servant leadership, believes true servant leadership “emerges from those whose primary motivation is a deep desire to help others” (Changing Minds, 2010). According to Greenleaf, servant leadership is a natural model for working in the public sector, which is well within the parameters of health care. At one time I believed servant leadership was limited to the religious sector, but after studies, I believe it is a beneficial role for case manager leaders and for other health care professionals. Overall, authors focus on different kinds of leadership: Trait Theory of Leadership, Process Theory of Leadership, and Servant Leadership. In the world of case management, servant leadership seems to generate the needs and description of case managers’ professional leadership. In contrast to other leadership definitions, servant leadership serves others, rather than others 16 CMSA TODAY PASSION Passion is a major driving force noted in effective leadership. Don Clark (2009) ISSUE 4 • 2012 • DIGITAL http://www.naylornetwork.com/cms-nxt/

Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2012

CMSA CORPORATE PARTNERS
EMBRACING THE GOLDEN AGE OF CASE MANAGEMENT
INCOMING PRESIDENT’S MESSAGE
CAREER AND KNOWLEDGE PATHWAYS: THE JOURNEY BEGINS
SERVANT LEADERSHIP: INSPIRATIONAL VALUES
WORKFORCE STRATEGY SIMPLIFIED
DIGITAL, MOBILE, GLOBAL: EFFICIENCIES AND HINDRANCES IN THE MODERN CASE MANAGER'S ENVIRONMENT
ASSOCIATION NEWS
VIEW FROM CAPITOL HILL
CASE MANAGEMENT AND THE LAW
ETHICS CASEBOOK
MENTORING MATTERS
INDEX OF ADVERTISERS

CMSA Today - Issue 4, 2012

http://www.nxtbook.com/nxtbooks/naylor/CMSQ0412
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1412
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0312
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1312
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0212
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1212
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0112
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1112
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0411
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1411
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0311
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1311
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0211
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1211
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0111
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1111
http://www.nxtbookMEDIA.com