CMSA Today - Issue 4, 2012 - (Page 9)

Incoming President’s Letter HELLO, FAMILY! Simple Greeting Serves as an Important Reminder I BY NANCY SKINNER, RN-BC, CCM It is my hope that within the next decade, the definition and the focus of case management will no longer be the “best kept secret in health care.” recently attended a wedding in the Dominican Republic. Every day, the hotel staff would welcome us in the same manner. They would say, “Hello, Family” as we walked through the halls and pathways of the resort. This greeting was joyful and the sincerity of those words sparked in each of their smiles. That simple statement served as a reminder that although each of us had an individual identify, it was the family unit that was most important to the folks who were dedicated to making our visit enjoyable. As I prepare to again represent the Case Management Society of America (CMSA) as president, I am charged with advancing the Mission of CMSA. That Mission is: “The Case Management Society of America is the leading membership association providing professional collaboration across the health care continuum to advocate for patients’ wellbeing and improved health outcomes through: • Fostering Case Management growth and development • Impacting health care policy and • Providing evidence-based tools and resources.” That Mission is supported by a Strategic Vision that states: “Case managers are recognized experts and vital participants in the care coordination team who empower people to understand and access quality, efficient health care.” In past years, as I read that Mission and that Vision, I considered those statements vital to the profession of case management and the community of case managers who embrace and sustain those statements. Following my experiences in the Caribbean, I am supporting a slightly different view of that charge and those ideals. I have adopted a personal mission and vision of advancing the profession of case management in support of my “Case Management Family.” Wikipedia defines family as a group of people affiliated by consanguinity, affinity, or co-residence. Our case management family does not fit into that meaning, identity or classification. Our family is defined solely by our shared focus of advancing quality and appropriateness of care for the patients we serve as those patients move through the health care continuum. We share common challenges including a lack of resources to fund necessary services, gaps of necessary information as the patient moves through each transition of care and, maybe, a lack of understanding regarding what a case manager does and why we perform the roles and functions that are so integral to our profession. Even with those challenges, we are experiencing a new age of great opportunities for all members of our case management family. Today, this nation finds itself in a vortex of conflict associated with weighing the cost of health care delivery and the quality of care; considering individual need against consistent value to the masses and establishing necessary processes to achieve all aspects of the National Quality Strategy. Due to these multiple concerns and because case management is the one strategy that is dedicated to advancing the quality and appropriateness of care in a costefficient manner, the profession of case management has never been more important. Although the policymakers in our nation’s capitol are beginning to appreciate the inherent value of case management, the American public has not universally grasped a fundamental understanding of the true importance of working in partnership with a case manager. It is my hope that within the next decade, the definition and the focus of case management will no longer be the “best kept secret in health care.” It is my heartfelt wish that someday every health care consumer will comprehend what a case manager does and how a case manager might assist them in advancing their unique health care goals. So with that hope and those expectations, I say, “Hello, Case Management Family!” Over the next two years, please reach out to me, the members of your CMSA National Board of Directors, or your local chapter leaders. Tell us what we can do Continued on page 11 ISSUE 4 • 2012 • DIGITAL CMSA TODAY 9 http://www.naylornetwork.com/cms-nxt/

Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2012

CMSA CORPORATE PARTNERS
EMBRACING THE GOLDEN AGE OF CASE MANAGEMENT
INCOMING PRESIDENT’S MESSAGE
CAREER AND KNOWLEDGE PATHWAYS: THE JOURNEY BEGINS
SERVANT LEADERSHIP: INSPIRATIONAL VALUES
WORKFORCE STRATEGY SIMPLIFIED
DIGITAL, MOBILE, GLOBAL: EFFICIENCIES AND HINDRANCES IN THE MODERN CASE MANAGER'S ENVIRONMENT
ASSOCIATION NEWS
VIEW FROM CAPITOL HILL
CASE MANAGEMENT AND THE LAW
ETHICS CASEBOOK
MENTORING MATTERS
INDEX OF ADVERTISERS

CMSA Today - Issue 4, 2012

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