CMSA Today - Issue 6, 2011 - (Page 7)

CMSA President’s Letter Editor’s Note CASE MANAGEMENT WITHOUT BORDERS: Promoting a Global View and a Universal Understanding I BY MARY BETH NEWMAN, MSN, RN-BC, CMAC, CCP, CCM It’s more important than ever to avoid the pitfall of tunnel vision by standing back and taking in the bigger picture. And there is no bigger picture than to take a global view. n the past year there has been a barrage of information available about U.S. health care reform efforts in a variety of venues and contexts. Think about how many articles, critiques, and commentaries you’ve read; how many webcasts and videos you’ve watched; how many websites, blogs, and social media sites you’ve clicked on to learn more about the impact of health care reform on case management practice. To stay at the top of our professional practice it’s critical to be fully informed of health care policy developments within our country. However, it’s also equally important to avoid a myopic view of health care. With the globalization of world markets, including health care, we can’t afford tunnel vision when it comes to understanding and appreciating health care issues across the globe. We need to see that case management is a profession that transcends the borders of our own country and appreciate the vital impact that it makes at the global level. We need to see the big picture! In my mind, there are three reasons that help explain the value of taking a global view of case management: client-centered /patient-centered approach to care; maintaining professional excellence and competence; and focusing on advocacy, communication, collaboration, and education as the pillars of practice. • The process of case management are the standard activities that all case managers perform and includes assessment and planning; coordination and facilitation; and monitoring and evaluation. • The goals or outcomes of case management include promoting informed decision-making; improving health, well-being, and quality of life; reducing costs of care and resource stewardship; linking with available resources; and advancing use of evidence based care. These structure, process, and outcome elements are universal in nature and help promote a common understanding of case management across the globe. This in turn helps us have meaningful dialogue about case management’s value without having to worry about something being lost in translation. 3. COMMON BELIEF IN THE ROLE OF COMPASSIONATE CARE ACROSS THE GLOBE Caring, concern, kindness, and compassion are common attributes of health care professionals across the world. These commonly-held beliefs help create a universal language when it comes to understanding why we do what we do as case managers. The deepseated value of compassionate care is one that cannot be underestimated as a driving force in improving the health and well being of others. It creates a common bond for case managers across the world — a bond rooted in mutual trust, sincerity, and a desire to make the world a better place for humanity. For these reasons, it’s more important than ever to avoid the pitfall of tunnel vision by standing back and taking in the bigger picture. And there is no bigger picture than to take a global view — to examine the practice and profession of case management as it occurs throughout the world. To help us see this bigger picture, we are dedicating this issue of CMSA Today to an international focus of case management. I hope you find it inspirational and enlightening to read about case management programs that are making a difference worldwide. 1. COMMON HEALTH ISSUES AND PROBLEMS ACROSS THE GLOBE Health care needs of individuals and populations are surprisingly similar throughout the world. Of course, health issues and outcomes in any nation reflect the interplay of various economic, demographic, political, social, and cultural factors. However, there are health concerns that are common across the globe that we as case managers need to be aware of. For example, consider the aging population, the prevalence of chronic disease, and the burden of caregiving—these are issues that we are all too familiar with here in the U.S., but do we truly realize that these are worldwide trends which have an impact on the health and well-being of citizens from countries across the world? Raising our awareness of the common health issues across the globe helps us to be more effective as a profession. 2. COMMON ELEMENTS OF CASE MANAGEMENT ACROSS THE GLOBE There are a number of key elements that form the foundation of case management, no matter where it is practiced: • The structure of case management is the philosophy and guiding principles that form the foundation of professional practice: taking a Mary Beth Newman, MSN, RN-BC, CMAC, CCP, CCM CMSA President 2011-2012 Issue 6 • 2011 CMSA TODAY 7

Table of Contents for the Digital Edition of CMSA Today - Issue 6, 2011

PRESIDENT’S LETTER CASE MANAGEMENT WITHOUT BORDERS: Promoting a Global View and a Universal Understanding
Canadian Perspective A Systems Level Approach to Safe and Effective Care
South African Perspective Hospital to Home – Comparative View of Transitions of Care
Cuban Perspective From Cuba to Milwaukee: Community-Oriented Health Care
VIEW FROM CAPITOL HILL PPC’s Busy Schedule Equates to Changes on the Health Care Front
ETHICS CASEBOOK Advocacy in Case Management: What Are the Limits?
MENTORING MATTERS Improving the Mentorship Role through Feedback This Is a Marathon – Not a Sprint
CASE MANAGEMENT AND THE LAW Deploying Case Management Programs to Reduce Legal Risks

CMSA Today - Issue 6, 2011