PCOC - Spring 2010 - (Page 13)

The Importance of Identifying an Internal “Point Person” By Gail M. Getty UC Berkeley Urban Pest Management Center Often when bed bugs are first encountered by PMPs (pest management professionals) on service calls there is little or no prior knowledge of the origin or extent of the infestation. For multiunit dwellings involving hundreds of connected units and perhaps thousands of people and their belongings, the problems associated with identifying bed bug locations, treatment plan, and prevention are complex. Today’s tendency toward environmental awareness, legal requirements of providing habitations free of vermin, and need to educate clients on pest prevention have added to the complexities and expectations for PMPs. The expectations by all clients on PMPs for treatment success are high. For multi-living complexes, expectations are even higher. Correspondingly, resources and time needed to achieve success are expensive. Taken together, PMPs are faced with the daunting task of answering to and satisfying a customer base at multi-unit housing complexes that includes owners, staff support, renters, as well as occasional visitors and guests. So, how do you balance the needs of reaching many stakeholders and keeping service costs reasonable while meeting the expectation of treatment success? You fi rst need to determine the facility’s culture. For multiunit complexes, this tends to vary considerably and is site specific. The mixture of stakeholders at multi-unit complexes tends to be reactive. When the culture at a site is reactive, often this translates into additional service time and cost to consumers. With a reactive culture and service price tag for bed bug management you can usually increase your initial service estimate by at least ten-fold! A better strategy for successful bed bug management is to encourage the development of a proactive culture that includes the creation of an action plan. This action plan should include buy-in from tenants, staff and owners. The creation and execution of this action plan will lead to a better understanding of the problem by informing tenants where to report infestations and what preventive measures are needed to stop the spread or return of the problem. The action plan could also inform tenants on the manager’s self-treatment policies, hiring their own PMP, who will incur the costs of treatment, and instructions for entering units by the PMPs providing bed bug inspections and PCOC / SPRING 2010 Lantapix: Image from BigStockPhoto.com Tackling a Multi-Unit Housing Bed Bug Problem

Table of Contents for the Digital Edition of PCOC - Spring 2010

PCOC - Spring 2010
President’s Message
Martyn’s Corner
Tackling a Multi-Unit Housing Bed Bug Problem
State Capitol Report
Capitol Scope
Firm Profile
Ten Ways to Cut Fuel Costs
Africanized Honeybee Certification Renewal
Seven Keys to an Effective and Profi table Web site
Index to Advertisers

PCOC - Spring 2010