PCOC - Spring 2010 - (Page 29)

firmProfile Monterey Bay Pest Control, Inc. In 1979, while attending college, Virginia Bloomer was working for a school district as an aide. During her summer break her parents wanted her to work for the family business. It was there she began her lifetime career in pest control. PCOC: What type of pest control work does Monterey Bay Pest Control perform? Virginia: I am a licensed operator for Branch I, Branch II and Branch III. The company, Monterey Bay Pest Control, Inc., does primarily Branch II work. PCOC: How did you get into your own pest control business? Virginia: I was working for the Monterey County Behavioral Health Department; my then-husband was running the pest control company for my parents. When he and I divorced, my parents asked me to take over the helm in 1997. PCOC: How has Monterey Bay Pest Control grown over the years? Virginia: Personal reputation in a small community is important. We perform topnotch service and our customers spread the word to others. PCOC: What is your company profile today? Virginia: We are a small pest service company, offering customized service for homeowners and businesses. We use low-toxic and non-toxic methods to control pests. In 2009, we added gopher/mole trapping. In the spring of 2010, we will be offering honeybee swarm removal. PCOC: What is the biggest reason for your growth? Virginia: I think that growth in the last decade for a small company has its special challenges. We don’t have the same resources that large companies have. What we do have that makes up the difference PCOC / SPRING 2010 Customers in this community want the same person coming to their home that is well-trained and knowledgeable. We still answer the telephone with a live person. Calls are answered, not sent to a voice mail. is long-term employees. I have one staff member that has worked at MBPC over 18 years. Customers in this community want the same person coming to their home that is well-trained and knowledgeable. We still answer the telephone with a live person. Calls are answered, not sent to a voice mail. Being a woman-owned company has drawn other women to consult with me on their problems. I often offer solutions that I think a potential customer can attempt. This has reduced the sales pressure and increased their trust in the company. PCOC: How has the industry changed? Virginia: Wow. The big change is that people don’t want any poisons in or around their home, family or work place. The flashy show of a full power yard spray is over. That would upset people today. Graduals, baits and organic products … OMRI and NOP-compliant … those are the buzz words of the day. This has become an inspection and spot treat as needed. Single service rather than regular service. PCOC: Where do you see the industry heading in the next 10 years? Virginia: I see it as a much more specialized service, a concierge service geared for individuals and businesses. PCOC: What other major issues do you see facing PCOs in the near future? Virginia: Medical insurance costs are eating up the bottom line, but if we don’t offer health insurance we can’t maintain a quality staff.

Table of Contents for the Digital Edition of PCOC - Spring 2010

PCOC - Spring 2010
Contents
President’s Message
Martyn’s Corner
Tackling a Multi-Unit Housing Bed Bug Problem
Insurance
State Capitol Report
Capitol Scope
Firm Profile
Ten Ways to Cut Fuel Costs
Africanized Honeybee Certification Renewal
Seven Keys to an Effective and Profi table Web site
Index to Advertisers
Advertiser.com

PCOC - Spring 2010

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