Petrogram - Summer 2009 - (Page 36)
FEATURE Meet New Member: WatchDog Calibration Thousands of dollars in losses can be recovered with a proper calibration program Kevin Madison A sk yourself, “How much extra money do I need each month to survive?” or “How much am I short each month?” and “What if a trusted employee was stealing $15 a day from me?” The answers to these questions can be challenging. Every station needs to generate enough revenue to pay for more than just daily expenses. Increases in insurance, labor cost equipment, replacement parts and annual environmental compliance testing add up. Operational costs keep rising. The price of fuel keeps going up and then down, and to top things oﬀ, there are those inevitable unforeseen occurrences like hurricanes. Factor in current happenings on the other side of the globe or what people see on TV and panic sets in. Driving is reduced; less fuel is sold. Everyone gets scared of the unknown. Everything seems to aﬀect the proﬁt of gas stations! It is times like these when you may begin to think that being in this business isn’t enjoyable anymore. It’s not like it used to be! Now imagine someone informing you and then showing you a recorded video of an employee stealing a little money each day from you say $15. Without proof, it would be diﬃcult to identify the loss source. For years you have trusted this person. They were on time every day – they were never late. You think to yourself, “This person has been working for me for years.” Imagine stealing $15 a day, or $450 a month – making it a total of $5,000 a year…for years! What do you do? You have no choice but to ﬁre this person immediately. Currently, in the state of Florida, thousands of gasoline stations are losing $15–60 on a daily basis! Here’s How it Is Happening Let’s face it: The fuel delivered into your tanks cannot be measured exactly. Something always aﬀects that measurement. The probe is out of alignment. The wooden tank stick is worn out at the end or the numbers can’t be read. Some say temperature. Some say evaporation. Some say agitation in transit and dropping of fuel results in evaporation and loss of product. The additive ethanol in the fuel evaporates easily. It’s even been observed that the automatic shutoﬀ vent on a pump nozzle causes a loss of up to a half a penny per ﬁve gallons dispensed. Vapor assist systems pump air into the underground tanks forcing evaporation of gasoline. So before you ever collect one dollar on the sale of gasoline or diesel, you are in the red. These are things that can’t be avoided. The Fix Remember that person you thought was stealing? That ﬁctitious person is called a “meter.” The person showing you the video is actually a “WatchDog” calibration technician demonstrating you how much volume you are losing by not properly calibrating those meters on a regular basis. Fact: All dispenser meters over time, by default, favor the customer. That means the more you ignore proper calibrating of all your meters, the more gasoline you give away. That’s about .10–.15 cents per customer. Do you really think your customers appreciate or even notice your generous gift to them? No. 36 | Petrogram | Summer 2009 www.fpma.org
Table of Contents for the Digital Edition of Petrogram - Summer 2009
Petrogram - Summer 2009
2009 Convention and Trade Show Information
What, Another Deadline?
Out & About the Industry
The Un-Comfort Zone with Robert Wilson
FDOT’s Attack on Business Damage
Crime Doesn’t Pay – Neither Should You
The HR Advisor
Meet New Member: WatchDog Calibration
Keep It Local
Index to Advertisers/ Advertisers.com
Petrogram - Summer 2009
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