Petrogram - Fall 2009 - (Page 34)
C-Store TIDBITS OSHA’s Violence t was a late Saturday night around 2 a.m., well at least late for me. I was heading home but wanted to stop by the local convenience store/gas station to grab “Safety Man” a late night coffee. Gerry Colas This is a bad habit, but the store clerk named “Maria” always puts out a great tasting fresh pot of coffee throughout the night shift. While I was filling my car up with gas, I was interrupted by noise that was coming from inside the store. A young man exits the store ranting, raving and used the wrong finger to gesture that he was number one. He enters a truck as a passenger and departs the premises. I finish filling up and enter the store. Maria is talking on the phone, looking very distressed. I make out that she is talking to police as she describes the ranting young man that has just left the building. It turns out that this young man attempted to purchase beer without ID. Maria rightfully refused to serve him; odds are he was underage. When this happened he called her colorful names and used threats of violence against her as a means of intimidation. In this occurrence the situation did not escalate to violence or theft, the police promptly showed up and the store was secured. Unfortunately this is not always the end result. Many convenience Prevention Program stores are vulnerable to robberies and violence, because they are… convenient. The Department of L abor’s Occupat iona l Safety and Health Administration (OSHA) is aware of this fact and has come up with a set of recommendations that will help protect convenience stores, their workers and the public. These basic components involve team work, self-realization, prevention, training and evaluation. I Commitment and Employee Involvement Both management and front line employees must commit to obtaining a safer work environment. It is not an accident when theft and violence are avoided due to programs that are in place and practiced. A balance of input from management and employees prove to work best. Work Site Analysis and Hazard Prevention This involves the honest evaluation of the location and practices that are in place. This may be the hardest of all the components; it will take an “outsiders” look to find ways of improvement to the current setup and practices. Once an honest review takes place, the changes that are noted must be implemented. That may involve changing the store physical setup and or changes in employee procedures. Health and Safety Training Once the site has been adjusted and new procedures have been put in place, the work force as well as management must be trained. With the new setup of the store and or procedures, training is essential to have everyone on the same page. Evaluation It takes constant ongoing revaluations that ensure that the program is constantly being improved. As time changes, so should polices, if needed. This would entail all of the other components, team work, self assessments, prevention and training. Please review the OSHA guidelines (available at www.osha. gov), titled Recommendations for Workplace Violence Prevention Program in Late Night Retail Establishments, if you do not have a formal procedure in place. ❍ Gerry Colas is the Health and Safety Manager of HCR, SE, LLC. You can contact Gerry at email@example.com or 813-626-4646. www.fpma.org Violence Prevention Basics • Lock doors not in use. • Maintain video surveillance. • Install bullet-resistant enclosures. • Provide silent and personal alarms. • Increase staffing during high-risk periods. • Install drop safes and signs that indicate little cash is kept on-hand. • Improve visibility by providing adequate lighting and installing mirrors. • Restrict customer access by reducing store hours and closing portions of a store. • Establish emergency procedures including communications systems, training and education. • Take precautions when going to remote, isolated spots such as garbage areas and outdoor freezers. 34 | Petrogram | Fall 2009
Table of Contents for the Digital Edition of Petrogram - Fall 2009
Petrogram - Fall 2009
Welcome, New Board Members
Spotlight on FPMA’s 2009 Convention & Trade Show!
Protecting Your Business
Impacts of the American Clean Energy and Security Act
Out & About the Industry
SPECIAL REPORT: U.S. Petroleum Industry Statistics
Why (Your Insurance Company Thinks) Your Tank Insurance Policy Is Worthless
Index of Advertisers/Advertiser.com
Petrogram - Fall 2009
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