HR Professional - August/September 2008 - (Page 35) H R 101 BY DUFF MCCUTCHEON BUSTING THE OFFICE BULLY ust when you thought you’d left that bully behind on the playground, here they are in the workplace—and up to the same old tricks. HR Professional talks to workplace violence expert Gerry Smith, career coach Colleen Clarke and employment lawyer Christine Thomlinson and gets some dos and don’ts for putting the office bully in their place. J response. However, what often gets missed is, in the case of bullying, there is often a true victim who isn’t capable of addressing the situation. Perhaps they’re the victim of abuse and they don’t have the wherewithal to address it. It makes the problem worse because here’s someone who thinks they’ve come for help, and they’re turned away,” says Toronto employment lawyer Christine Thomlinson. DON’T dismiss bullying complaints as personality conflicts between co-workers First and foremost, you must take the complaint seriously, says Smith, vice-president of organizational behaviour at WarrenShepell. “If someone brings forth a bullying complaint, normally it will have taken them a long time to take that step. The HR staffer has to listen empathically and not judgmentally.” “The time of telling people to go sort it out themselves is gone. That was the traditional DO advise the victim to personally confront the bully The first step in resolving a bully issue is having the victim confront their tormentor in a nonthreatening manner. Toronto corporate coach Colleen Clarke advises people to use a script. “It should go something like this: ‘Mary, when you put me down in front of other people or send me e-mails that belittle my work performance, I feel hurt and frustrated. If you have a concern about my work, we need IL L US T R AT ION: MIC H A E L E DDE NDE N w w w. HRT houghtLeader. c om A u g u s t / S e p t e m b e r 2 0 0 8 35 http://www.HRThoughtLeader.com
Table of Contents Feed for the Digital Edition of HR Professional - August/September 2008 HR Professional - August/September 2008 Contents Editor's Letter Contributors Leadership Matters Upfront Legal Compensation Human Capital The New Frontier On Message Strategy HR 101 Interview with Annette Veschuren Talent Management Training Work/Life Balance Off the Shelf The Last Word HR Professional - August/September 2008 HR Professional - August/September 2008 - (Page BB1) HR Professional - August/September 2008 - (Page BB2) HR Professional - August/September 2008 - HR Professional - August/September 2008 (Page Cover1) HR Professional - August/September 2008 - HR Professional - August/September 2008 (Page Cover2) HR Professional - August/September 2008 - HR Professional - August/September 2008 (Page 3) HR Professional - August/September 2008 - HR Professional - August/September 2008 (Page 4) HR Professional - August/September 2008 - Contents (Page 5) HR Professional - August/September 2008 - Editor's Letter (Page 6) HR Professional - August/September 2008 - Editor's Letter (Page 7) HR Professional - August/September 2008 - Contributors (Page 8) HR Professional - August/September 2008 - Contributors (Page 9) HR Professional - August/September 2008 - Contributors (Page 10) HR Professional - August/September 2008 - Leadership Matters (Page 11) HR Professional - August/September 2008 - Upfront (Page 12) HR Professional - August/September 2008 - Upfront (Page 13) HR Professional - August/September 2008 - Upfront (Page 14) HR Professional - August/September 2008 - Upfront (Page 15) HR Professional - August/September 2008 - Upfront (Page 16) HR Professional - August/September 2008 - Upfront (Page 17) HR Professional - August/September 2008 - Upfront (Page 18) HR Professional - August/September 2008 - Legal (Page 19) HR Professional - August/September 2008 - Compensation (Page 20) HR Professional - August/September 2008 - Compensation (Page 21) HR Professional - August/September 2008 - Compensation (Page 22) HR Professional - August/September 2008 - Human Capital (Page 23) HR Professional - August/September 2008 - The New Frontier (Page 24) HR Professional - August/September 2008 - The New Frontier (Page 25) HR Professional - August/September 2008 - The New Frontier (Page 26) HR Professional - August/September 2008 - The New Frontier (Page 27) HR Professional - August/September 2008 - The New Frontier (Page 28) HR Professional - August/September 2008 - The New Frontier (Page 29) HR Professional - August/September 2008 - The New Frontier (Page 30) HR Professional - August/September 2008 - On Message (Page 31) HR Professional - August/September 2008 - Strategy (Page 32) HR Professional - August/September 2008 - Strategy (Page 33) HR Professional - August/September 2008 - Strategy (Page 34) HR Professional - August/September 2008 - HR 101 (Page 35) HR Professional - August/September 2008 - HR 101 (Page 36) HR Professional - August/September 2008 - HR 101 (Page 37) HR Professional - August/September 2008 - HR 101 (Page 38) HR Professional - August/September 2008 - HR 101 (Page 39) HR Professional - August/September 2008 - HR 101 (Page 40) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 41) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 42) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 43) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 44) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 45) HR Professional - August/September 2008 - Interview with Annette Veschuren (Page 46) HR Professional - August/September 2008 - Talent Management (Page 47) HR Professional - August/September 2008 - Training (Page 48) HR Professional - August/September 2008 - Work/Life Balance (Page 49) HR Professional - August/September 2008 - Work/Life Balance (Page 50) HR Professional - August/September 2008 - Off the Shelf (Page 51) HR Professional - August/September 2008 - Off the Shelf (Page 52) HR Professional - August/September 2008 - Off the Shelf (Page 53) HR Professional - August/September 2008 - Off the Shelf (Page 54) HR Professional - August/September 2008 - Off the Shelf (Page 55) HR Professional - August/September 2008 - Off the Shelf (Page 56) HR Professional - August/September 2008 - Off the Shelf (Page 57) HR Professional - August/September 2008 - The Last Word (Page 58) HR Professional - August/September 2008 - The Last Word (Page Cover3) HR Professional - August/September 2008 - The Last Word (Page Cover4)
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