HR Professional - December/January 2008 - (Page 39)

ON ME S SAGE B Y D AV I D C O L L I N S NF J J J J J J J J J J J J J J J J J J J J J J J J ENFI ENFI ENFI ENFI ENFI ESFP ESTP GET CERTIFIED. BE IN DEMAND. DETERMINING SOCIAL STYLES TO REDUCE CONFLICT study published in Leadership Quarterly showed y that managers spend up to 42 p per cent of their time resolving interpersonal friction and i c conflict in the workplace. That’s m more than two days a week spent dealing with unproducti ive workplace behaviours, rather than advancing the comp pany’s business strategies. Conﬂict in the workplace is a reality. However, many HR p professionals have found that b building interpersonal skills— a person’s ability to interact e effectively and gain support of c co-workers—can reduce the frequency of workplace conﬂicts a and minimize the long-term i impact when conﬂicts do occur. A was created to help companies improve interpersonal skills in the workplace. In Social Style, there are four distinct behavioural patterns that people exhibit, each with its own likes and dislikes. Being aware of each style is critical to understanding the other person’s perspective and your ability to adapt your style or approach—or work with others to do the same—to solve problems. Driving Style—Action-oriented people who focus on results and outcomes rather than relationships. They can be seen as impersonal, practical and dominating by others. Expressive Style—Creative and spontaneous people who like to receive personal recognition. I I I I I I I I I I I I I I I INFP INFP I IP IP IP IP IP IP IP IP IP IP IP IP IP IP INFP INFP INFP ISFJ INFP S S STP STP SP S PS ENFI ENFI ENFI ENFI ENFI ISFPESFP NTJ INF STJ STJ STJ STJ STJ STJ STJ STJ STJ STJ SJ SJ SJ SJ STJ STJ STJ STJ ST J STJ STJ J J J J J J J J J ISTJ ISTJ ISTJ ISTJ ISTJ ISTJ D AT E S ‘‘ In Social Style, there are four distinct behavioural patterns that people exhibit, each with its own likes and dislikes. Behavioural preferences Most people are familiar with M the Golden Rule—do unto others a as you would have them do u unto you. But in the workplace, this doesn’t hold true; the m most effective managers treat e employees the way the employee w would like to be treated. Based o on this, the Social Style model w w w. H RThoughtLeader. c om ’’ MBTI Certiﬁcation Program ® Expressive people are casual, big-picture thinkers who prefer not to deal with details. Amiable Style—Relationshiporiented people who focus on personal interactions, trust and personal comfort. Accordingly, they tend to work slowly, make time for socializing and seek consensus. Toronto Mar 2-5 • Vancouver Mar 30-Apr 2 Calgary Apr 20-23 • Ottawa May 4-7 Victoria May 25-28 • Edmonton Jun 1-4 Toronto Jun 8-11 • Vancouver Aug 17-20 Toronto Sep 14-17 • Calgary Oct 19-22 Toronto Nov 16-19 REGISTER TODAY: 1.800.661.5158 WWW.PSYCHOMETRICS.COM 5042 MBTI & Myers-Briggs Type Indicator are ofﬁcially recognized by CPP and are registered trademarks of the Myers- Briggs Type Indicator Trust in the United States and other countries. 401549_Psychometrics.indd D e c e m b e r 2 0 0 8 / J a n u a r y 9/24/0839 2009 1 8:02:11 AM http://www.HRThoughtLeader.com

Table of Contents Feed for the Digital Edition of HR Professional - December/January 2008

HR Professional - December/January 2008 Contents Editor's Letter Contributors Leadership Matters Upfront Legal Compensation Human Capital Talent Management The R-Word Speak No Evil On Message Strategy HR 101 Interview with Donna Wilson Off the Shelf The Last Word

HR Professional - December/January 2008

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