HR Professional - December/January 2008 - (Page 40)

ON M E S SAGE Analytical Style—Informationfocused, logical people who consider thinking and analysis critical. They can be seen as reserved and slow-moving by others. Improved interpersonal skills can help people in any industry, but are critically important in businesses with intensive customer interaction needs, such as professional services, ﬁnance or hospitality. Employees not only have to adapt to the personality styles of their colleagues but they have to quickly adapt to the personality styles of their clients and guests. Applying Social Style concepts can aid during mergers and acquisitions, which are naturally stressful and prone to conﬂict. Providing people with a common language to share concerns, overcome problems and collaborate in new ways allows employees to separate interpersonal differences from business issues and facilitates culture change. 401041_Robert.indd 1 9/19/08 9:17:49 AM By understanding the preferences of each style, employees will interact with each other Certificate Training Programs and with clients/guests in a way that makes them feel more for Managers, HR Practitioners, EAP Consultants comfortable and valued. For Alternative Dispute Resolution: example, a Driving Style client/ customer with a problem just Mediation and Negotiation Skills wants a solution, but an Amiable Level 1: 3 days; Level 2: 3 days Style person wants to feel that Toronto, Guelph their concerns are understood Family Mediation: Theory & Practice and patronage valued. 7 days - Toronto While style differences may be a direct source of conﬂict, Advanced Mediation: experience has shown that Enhanced Skills and Strategies for Relationship Disputes these differences can cause oth3 days - Toronto er conﬂicts to escalate. Understanding and using style In-house workshops also available p skills can remove behavioural Presented by Cooperative Solutions, Agree Inc. and issues from a situation, allowConrad Grebel University College at University of Waterloo ing the parties to focus on the underlying conﬂict. Conflict Management Call Mary-Anne: 1-888-595-5534 Visit us at www.coop-solutions.ca 40 D e c e m b e r 2 0 0 8 / J a n u a r y 2 0 0 9 David Collins is the vice-president for training products at The TRACOM Group (www.tracomcorp.com), which helps individuals and organizations improve workplace performance by building interpersonal skills, improving teamwork and developing leaders. HR P ROF ES SI O N AL http://www.accountemps.com http://www.coop-solutions.ca http://www.tracomcorp.com

Table of Contents Feed for the Digital Edition of HR Professional - December/January 2008

HR Professional - December/January 2008 Contents Editor's Letter Contributors Leadership Matters Upfront Legal Compensation Human Capital Talent Management The R-Word Speak No Evil On Message Strategy HR 101 Interview with Donna Wilson Off the Shelf The Last Word

HR Professional - December/January 2008

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