HR Professional - December/January 2008 - (Page 49)

H R101 Delegation Many new managers are promoted because they’ve done their job well and often this means struggling with letting go and delegating work to reports, says Debra Watkinson, manager, People, Maple Leaf Sports & Entertainment, owners and operators of the Toronto Maple Leafs and Toronto Raptors. “No one likes a micromanager—they have to learn to let others take over, make mistakes and maybe take the blame if things go badly,” she says. Another reason new managers sometimes refuse to delegate responsibility is that they feel it will take too long to teach someone else how to do it. However, adds Phandal, it DELIVERING TRAINING Shoppers Drug Mart’s leadership training program comes in response to feedback HR had received from stores and managers across the country. “We asked how we could better support them and they told us they needed more people training for new leaders,” says Shoppers vice-president of HR, Mary-Alice Vuicic. It was also a strategic necessity for the pharmacy chain as its major growth constraint was a dearth of managers ready to fill leadership roles in new stores. Shoppers uses interactive distance learning—weekly professional development sessions via satellite feed to stores across the country—combined with self study and work with store level coaches who provide guidance and answer questions. And in order for a management training program to be effective, it must be a business initiative and be seen as critical by senior management. “In devising a training program, it’s necessary to conduct a learning assessment to see where the gaps are,” says Manager Boot Camp’s Harvinder Phandal. “It’s also a good way to identify how people like to learn: classroom, online, offsite, etc.” From there, prioritize what you want to cover and ensure you have commitment from participants. Leading Service Sector Lost-Time Injuries Injury # 1 Overexertion, Strains & Sprains Overexertion, strains and sprains and other musculoskeletal disorders (MSDs) s) including back injuries accounted for more than 7,754 Lost-Time Injuries in n the Ontario Service sector in 2006… The total cost to industry was more than $26,504,577. The potential direct cost to your business from a single injury was $3,418. That’s money out of your pocket. We can help. Visit www.ossa.com/safetytips.cfm for a wide range of FREE downloadable yp safety check sheets for your business and other resources that can help you build prevention and learn how to implement an MSD and Ergonomics health and safety program. Ontario Service Safety Alliance 1-888-478-6772 www.ossa.com w w365719_OntService.indd om w.H RThought L ea der. c 1 D e c e m b e r 2 0 0 8 / J a n u a r y 1/15/08 49 2 0 0 9 12:23:32 PM http://www.ossa.com http://www.HRThoughtLeader.com

Table of Contents Feed for the Digital Edition of HR Professional - December/January 2008

HR Professional - December/January 2008 Contents Editor's Letter Contributors Leadership Matters Upfront Legal Compensation Human Capital Talent Management The R-Word Speak No Evil On Message Strategy HR 101 Interview with Donna Wilson Off the Shelf The Last Word

HR Professional - December/January 2008

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