Club Management - January/February 2008 - (Page 5) Contents January/February 2008 “He taught me that being a good man comes from the heart. … He will always be my hero.” Jeffrey Arseneaux on his late father and former CMAA president, Warren See related story, page 27 Features 21 Missions Accomplished 2007 CMAA President Linda Carroll, CCM, reflects on her term’s challenges and accomplishments, gives advice to new club managers, and talks about finding a work/life balance. 27 The Last(ing) Lesson Learn more about Warren Arseneaux’s legacy of dedication to family and friends in this touching story written by a CMAA colleague. 53 30 Cover Story Ready to Swing Into Action? CMAA’s World Conference on Club Management and the Golf Industry Show swing into Orlando, Florida, from January 31-February 5, bringing you the latest in technology, products, education and entertainment. 30 Departments 13 Board Governance Board Governance Model Works Well at Charlotte Country Club. Learn more about how this forward-thinking board embraced change. 44 53 Culture and Club Performance Get employee buy-in when problems arise, and watch service at your club go from good to great. Different Strokes From golf club management to painting a Tiger Woods portrait, Tom Pinch’s professional palette is quite colorful. 15 Accounting & Financial Management Fine-Tuning Organizational Structure Can Increase F&B Profitability. Even small clubs can better define roles so responsibilities are better aligned and everyone works toward the same goal: saving money. 54 CMAA Named One of Washingtonian Magazine’s Great Places to Work 24 Food & Beverage Operations Member Tastes, They Are a-Changin’. Trends include demographic shifts, increasing health consciousness and requests for all things organic (even wine!). Departments continue on page 6 21 JANUARY/FEBRUARY 2008 • 5
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