MPI Perspective - February 2008 - (Page 13)

Principles of a By Joan L. Eisenstodt Stop and think about these two scenarios: You’ve been shopping. Once in your car and on the way to your next stop, you realize you’ve received incorrect change from the parking attendant. What are your reactions? What are your actions if any? You are walking and fi nd money on the street. What do you consider in how you react to finding the money and what you do, if anything? Both of these exercises I’ve used with groups in and outside our industry. Both scenarios yield much conversation. Opinions and actions, if any, differ based on the amount of money (in each scenario), in whose ‘favor’ the money is due in the fi rst scenario, distance, with whom you are walking or driving, your mood, the mood of the person who last served you or who gave you the change, your past jobs, especially whether you were in the service sector especially as a bank teller or retail clerk, and more. There is never consensus nor need there be. Ethics and ethical conduct is best if it is an ongoing discussion. Why? Because each situation is different and thus one needs the tools to think through the situations vs. having ready-made answers to any situation one might encounter. In our industry, the ‘carrots’ dangled are in great bunches. Included are incentives to book business: iPods, iPhones, frequent hotel stayer points. Others include behaviors around expense reimbursement: receipts for reimbursement even when someone else has paid and padding figures for travel expenses. Then there are the drawings at trade shows, invitations to events, gifts sent to one’s office, and well, you know all of them. As MPI members, we have the Principles of Professionalism ( to which we have agreed to abide by as a condition of membership. Think about how you are working and living within the ethics guidelines set by your companies or organizations and about these Principles. Professional or how you will augment your own competencies with subcontractors? In inviting people or accepting invitations to events (such as those on an open night at MPI’s WEC or PEC/NA) how do you determine if your actions are appropriate in the invitation or the acceptance, or if you accept and are a no-show? Utilizing Professional Business Practices • Honor written and oral contracts, striving for clarity and mutual understanding through complete, accurate and timely communications, while respecting legal and contractual rights of others. • Ensure rights to privacy and protect confidentiality of privileged information received verbally, in writing, or electronically. • Refrain from misusing solicited information, proposals or concepts. Maintaining Professional Integrity • Honestly represent and act within one’s areas of professional competency and authority without exaggeration, misrepresentation or concealment. • Avoid actions which are or could be perceived as a conflict of interest or for individual gain. • Offer or accept only appropriate incentives, goods and services in business transactions. When you exhibit at a trade show, what input do you have about the prizes used for drawings or the methods by which a name is drawn? When you present a proposal for doing business, how do you state your areas of competency Check out these two excellent resources for more information. • • MPINCCperspective | VOL. 26, NO. 4 | 13

Table of Contents for the Digital Edition of MPI Perspective - February 2008

MPI Perspectives - February 2008
President's Message
Bulding Relationships for Work
Principles of a Professional
Love Alliances, Hate Negotiations
The Lost Office Relationships
My MPI - Paula Higgins
Member Pearls
Green Meetings
Chapter Chatter
Join the Ranks - Become a CMP
Destination Spotlight - Ontario, California
Index to Advertisers

MPI Perspective - February 2008