The Edge - Q1 2012 - (Page cover1)

2012 – FIRST QUARTER www.nespapool.org T H E The quarterly publication of the Northeast Spa & Pool Association $16 Building Your Business in 2012 Q&A on the 2012 Market The Consumer Fraud Act 9-Point Shotcrete Checklist Re-grouting Pools, Fountains and Water Features Teaching Customers About Water Chemistry http://www.nespapool.org

Table of Contents for the Digital Edition of The Edge - Q1 2012

The President’s Message
New Rules for Eff ective Leadership by Connie Sue Centrella
Winning the ‘Super Bowl’ of Your Pool and Spa Business in 2012 by Fred Schafer
Where Do You Want to Take Your Company? by Mark M. Cohen
5 BIG Mistakes to Avoid in a Service- Based Business by Christine Laureano
Team Dynamics: Create a Recipe for Success by Daniel Silvert
Q&A on the 2012 Market by Ron Derven
Could You and Your Employees be Held Liable Under the Consumer Fraud Act? by Eric L. Probst, Esq
Project Focus
9-Point Pre-Shotcrete Checklist Helps Ensure a Quality Job by Bill Drakeley
Re-grouting Swimming Pools, Fountains and Water Features by Mitch Hawkins
It Takes an Educated Industry to Teach Customers About Water Chemistry by Craig Appelbaum
Latham Int. Builds Pool for Deserving NJ Family by Ron Derven
Employee Fraud by Stephen Reed, CPA
Index of Advertisers

The Edge - Q1 2012