The Edge - Q1 2012 - (Page cover1) 2012 – FIRST QUARTER www.nespapool.org T H E The quarterly publication of the Northeast Spa & Pool Association $16 Building Your Business in 2012 Q&A on the 2012 Market The Consumer Fraud Act 9-Point Shotcrete Checklist Re-grouting Pools, Fountains and Water Features Teaching Customers About Water Chemistry http://www.nespapool.org Table of Contents for the Digital Edition of The Edge - Q1 2012 The President’s Message New Rules for Eff ective Leadership by Connie Sue Centrella Winning the ‘Super Bowl’ of Your Pool and Spa Business in 2012 by Fred Schafer Where Do You Want to Take Your Company? by Mark M. Cohen 5 BIG Mistakes to Avoid in a Service- Based Business by Christine Laureano Team Dynamics: Create a Recipe for Success by Daniel Silvert Q&A on the 2012 Market by Ron Derven Could You and Your Employees be Held Liable Under the Consumer Fraud Act? by Eric L. Probst, Esq Project Focus 9-Point Pre-Shotcrete Checklist Helps Ensure a Quality Job by Bill Drakeley Re-grouting Swimming Pools, Fountains and Water Features by Mitch Hawkins It Takes an Educated Industry to Teach Customers About Water Chemistry by Craig Appelbaum Latham Int. Builds Pool for Deserving NJ Family by Ron Derven Employee Fraud by Stephen Reed, CPA Index of Advertisers The Edge - Q1 2012 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0113 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0412 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0312 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0212 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0112 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0411 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0311 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0211 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0111 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0410 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0310 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0210 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0110 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0409 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0309 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0209 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0109 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0408 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0308 http://www.nxtbook.com/nxtbooks/naylor/NSPQ0208 http://www.nxtbookMEDIA.com