PIHRA Scope - Spring 2008 - (Page 17) Have a Welcome Party! Invite coworkers to a coffee-and-chat-event and include ice-breakers and games that will help them get to know their new team member. One company had teams of long-time employees interview their new co-workers and then perform a song or rap about what they learned. Get to Know Them! Offer a form that your new recruits can fill out that will tell you a little about their life outside the office. Learn about their family, their hobbies, their favorite restaurants, etc. This will give you the information you need to effectively reward them for a job well done—with a gift certificate to their favorite store! Be sure to personally introduce them to co-workers with similar interests. KEEP IT COMIN’ Lunch with the Boss! Have lunch with your new team members periodically and proactively ask for their feedback, opinions and how you can help them succeed in their job. Be sure to follow up! Go to the Source! If you want to know how to best welcome your new employees ASK your current ones this question: “On a scale of one-to-five how welcome did you feel when you first started your job here?” If their answer is anything less than a five (being the best) then ask, “What could we have done to have made it a five?” Then make changes accordingly. 342358_Fielding.indd Of course, don’t just roll the red carpet out, but keep it out for the long haul. Never miss an opportunity to say to a valued employee— “Welcome. We’re glad you’re here.” ■ Donna Cutting is the author of The Celebrity Experience: Insider Secrets To Delivering Red Carpet Customer Service. She can be reached via her Web site at www.thecelebrityexperience.com. ©2007, Donna Cutting. 1 8/14/07 9:56:43 PM We’ll Be Sure You Know Who You Hire! Internet Based Pre Employment Background Checks Since 1988. Fast, Efficient, Internet Accessible 24/7 with quick turn-around time Superior Customer Service Criminal, Employment, Credit, Driving Records and more www.informationresources.com • tcasem@irverify.com 347408_InfoResources.indd 1 Spring 2008 PIHRAScope 17 10/6/07 10:36:22 AM http://www.fielding.edu http://www.informationresources.com http://www.thecelebrityexperience.com
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