PRSM 2012 Best Practices - (Page 69)

wASTE SErviCE EFFiCiENCy ANd COMPLiANCE AUTHOR thomas Papa, Vice President, sales COMPANY universal environmental consulting, inc. chAllenge: Building trust and providing a positive customer experience in the waste management industry is paramount to the success and longevity of the company. One of the biggest challenges is to ensure customers are receiving the best possible prices and services for waste and recycling removal. best PrActice: In order to reassure customers that the service provided saves time, money and resources, a mirror program can be established that enables customers to login, view all account transactions and perform multiple audits from anywhere at any time. The objective is to save time and money by providing detailed, online reporting for services rendered with full visibility of hauler transactions by store, region or entire country. After significant research by an information technology team, the end result should be the development of a secure, online account mirror program accessible 24/7/365 that fulfills the diverse needs of the customer. results: In late 2010, the company successfully implemented an online mirror program that was met with positive feedback from customers. Since they were able to login to their account, view transactions at their convenience and utilize the multiple auditing functions customers reported a significant reduction in labor hours spent on their accounts. At the same time, Universal Environmental saw a significant reduction in hours fulfilling customers’ reporting needs. VeriFicAtion oF eFFiciency And sAVings cAPtured: By utilizing the portal system, GNC has seen a savings equal to an employee’s salary over the course of a year. 2012 Best Practices | 69 http://www.prsm.com/bestpractices

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms
Index.

PRSM 2012 Best Practices

http://www.nxtbook.com/nxtbooks/naylor/PRSS0113
http://www.nxtbook.com/nxtbooks/naylor/PRSG0012
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http://www.nxtbook.com/nxtbooks/naylor/PRSG0011
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http://www.nxtbook.com/nxtbooks/naylor/PRSS0511
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http://www.nxtbook.com/nxtbooks/naylor/PRSS0410
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http://www.nxtbook.com/nxtbooks/naylor/PRSS0210
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