Government Connections - Spring 2011 - (Page 37)
By Allie Q. Casey your message. Some habits are so ingrained you won’t notice them unless they are pointed out. Ask for feedback or coaching to catch these communication killers. it before you completely break down. If you have a few moments beforehand, practice this exercise: place your arms out from your body in an aiming position, hands clasped and pointing. Now trace a lazy eight figure in a sweeping motion side to side with your arms. This will help balance and connect the emotional and logical sides of your brain. In emotional situations the right brain (emotional) is firing rapidly and this movement will slow it down. This exercise works well before giving a presentation, asking for a raise or confronting a workplace bully. Use these tips to become more influential, credible and confident. Managing your non-verbal communication requires selfawareness, perhaps the key component of a good communicator. G
YOUR NON-VERBAL COMMUNICATION is more powerful than your
words when the two are not aligned. If you want your words to be more inﬂuential and carry more weight and authority, then you must make certain your non-verbal message is congruent with your verbal message. Here are five ways to use your non-verbal communication more effectively.
Practice using gestures to enhance the important points you are trying to make. Watch yourself in a mirror to avoid
unnatural movements such as moving your arms as though they were attached to your waist, or conversely, flailing or distracting hand movements. You are aiming for balance and natural, unrehearsed gestures to support your words.
Emotions are tricky to manage and can often get the best of us in difficult conversations. Use your breath, count to
In low-risk conversations, your non-verbal message, i.e., your body language and the sound of your voice, naturally support your words. You smile and stand
10 or release your emotions before your encounter. If you must take a break to regain composure during a challenging or emotionally charged conversation, request
straighter when you’re elated and slump and frown when you are not. Your voice is either animated or flat depending on how you feel. But sometimes when you want to appear confident when you are not feeling confident. If you ignore your body and voice, relying only on your words, your body will betray you every time. To match the two, breathe from your belly, straighten your back and relax your jaw; this prevents your voice from sounding pinched and your body from appearing timid. This posture will send a positive message to your mind and you’ll begin to feel as confident as your words.
Consider the non-verbal message you send when you are listening to others.
Is your face betraying your smile? You can fake a smile, but the eyes and muscles in your face will tell on you. If you want others to be interested in you, then you need to sincerely be interested in others. Consciously decide to be fully aware and present and your non-verbal message will follow suit.
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Beware of nervous and distracting habits that dilute your intention. Finger picking,
face touching or jangling coins in your pockets will divert attention away from
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6/3/10 www.sgmp.org 8:11:12 AM 37
Table of Contents for the Digital Edition of Government Connections - Spring 2011
Government Connections - Spring 2011
Travel Tips and Trends
Good to Know
Dieting on a Per Diem
Who Will Fight For Government Meetings?
Why Do We Give?
SGMP Welcomes New Staff
Working with the Government
Be Here Now
Ethics and Pearls
The Meeting Minute
Government Connections - Spring 2011