Association Leadership - January/February 2008 - (Page 29) feature Ethics: By Bruce Weinstein, Ph.D. The Passenger’s Bill of Duties ew York recently became the first state to pass a law establishing a bill of rights for airline passengers. The bill was in response to a 10-hour delay at John F. Kennedy International Airport last year and a series of similar airline-related aggravations. Rep. Mike Thompson and Sens. Barbara Boxer and Olympia Snowe introduced a similar bill in Congress earlier this year. With rights come responsibilities Although passengers stranded on tarmacs are certainly entitled to be treated with respect, it is also true that with rights come responsibilities. I therefore propose the following “Passenger’s Bill of Duties”: 1. Passengers shall not take out frustrations on personnel at the ticket counter or gate. Passengers shall appreciate the thankless nature of these jobs and will recognize that the surest way not to get what we want is to treat airline employees with contempt. N January/February 2008 | Association LEADERSHIP 29
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