Texas Fire Chief - Fall/Winter 2008 - (Page 5)

FALL/WINTER 2008 Texas Fire Chief is published for: Texas Fire Chiefs Association PO Box 66700 Austin, Texas 78766 Phone: 1-800-435-9074, 512-454-6350 Fax: 512-220-1521 Website: www.texasfirechiefs.org TFCA Editor: James M. Gaston, Ph.D. Published by: inside this issue By Jim Gaston PRESIDENT Chief Dannie C. Smith Sugar Land Fire & Rescue FIRST VICE PRESIDENT Chief Andrew Jones North Richland Hills Fire Dept SECOND VICE PRESIDENT Chief J.D. Gardner Killeen Fire Department THIRD VICE PRESIDENT Chief Dean Van Nest Alice Fire Department SECRETARY/TREASURER Chief Vance Riley Victoria Fire Department TML REPRESENTATIVE Chief Anthony Calagna Village Fire Department CENTRAL REGION DIRECTOR Chief Chris Connealy Cedar Park Fire Department NORTH REGION DIRECTOR Chief Steve Pollock Cedar Hill Fire Department WEST REGION DIRECTOR Chief Russ Conley Midland Fire Department SOUTH REGION DIRECTOR Chief Walton Daugherty Helotes Fire Department NORTHEAST REGION DIRECTOR VACANT SOUTHEAST REGION DIRECTOR Chief Michael S. Donoho, Jr. Bryan Fire Department VALLEY REGION DIRECTOR Chief Ricardo Saldana Mission Fire Department Executive Director’s Report 7 Texas Fire Chiefs Academy Project Reports Eight of the best essays from the Academy 10 Southwest Fire Rescue Conference Program The combined annual conference of the Texas Association of Fire Educators and the Texas Fire Chiefs Association 34 Membership Application Naylor, LLC 5950 NW First Place Gainesville, Fl 32607 Phone: 352-332-1252 or 1-800-369-6220 Fax: 352-331-3525 Website: www.naylor.com Naylor, LLC Staff: Publisher: Kathleen Gardner Editor: Sean Garrity Project Manager: Rick Jablonski Publication Director: Norbert Musial Advertising Sales: Josh Alexander, Pam Blasetti, Jeff Bunkin, Jennifer Canady, Ryan Griffin, Erik Henson, Gary Kaplan, Adam Lingenfelter, Heather Locke, Bill Lovett, Leron Owens, Beth Sheahan, Tara Thomas, Kyle VanArsdall, Marcus Weston, Jamie Williams Marketing Associate: Zach Swick Layout and Design: Naylor, LLC Advertising Art: Dana Marleau © 2008 Naylor, LLC. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher. TXF-B0208/7426, PUBLISHED SEPTEMBER 2008 Cover Photo courtesy San Antonio Express-News 38 Customer Service Orientation in Fire Rescue Departments The social aspects of providing emergency services 40 A Visit to the E-One Plant Dr. Gaston and the Naylor team visit Ocala, Florida 42 Index to Advertisers 54 The mural gracing the cover of the Texas Fire Chiefs 2008 Membership Directory is located in the Administration Building entrance at the Marble Falls Fire Station commissioned by the City of Marble Falls. It was completed in 2008 by local artist, Lori Sears. See more at riverbendfineart.com. VOLUNTEER DIRECTOR Chief Darrell Deckard Crockett Fire Department LEGISLATIVE COORDINATOR Mr. Randy Cain Attorney at Law EXECUTIVE DIRECTOR Dr. Jim Gaston Texas Fire Chiefs Association 5 TEXAS FIRE CHIEF Fall/Winter 2008 http://www.texasfirechiefs.org http://www.naylor.com http://www.riverbendfineart.com

Table of Contents Feed for the Digital Edition of Texas Fire Chief - Fall/Winter 2008

Texas Fire Chief - Fall/Winter 2008 Contents Executive Director’s Report Texas Fire Chiefs Academy Project Reports Southwest Fire Rescue Conference Program Membership Application Customer Service Orientation in Fire Rescue Departments A Visit to the E-One Plant Index to Advertisers

Texas Fire Chief - Fall/Winter 2008

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