Western Independent Banker - March/April 2009 - (Page 36)

• • • • purchase the kit can also hire Deluxe to carry out parts of the kit’s “prescription.” For instance, Deluxe could write, print, and mail welcome letters to new customers on the bank’s letterhead, or it could use its call centers to field calls aimed at helping the bank’s customers learn more about the bank’s services and products. DeluxeCallingSM. An outbound calling program aimed at addressing two key challenges of financial institutions: (1) generating new organic revenue growth and (2) reducing attrition. By providing a personal touchpoint that informs, assures and invites, your bank has the opportunity to strengthen and develop both new and existing relationships, and grow organically by increasing loyalty, decreasing attrition and building revenue through additional branch traffic. Deluxe Experience Inquiry®. Helps banks see customer interactions from the customer’s point of view. Demonstrates how customers are affected by both environmental and behavioral elements, enabling institutions to identify opportunities to improve. DeluxeDetect®. The industry’s most effective new-account screening tool. Its robust features allow you to identify applicants with a prior history of fraud and/ or account abuse while also performing identity verification and compliance list screening. Deluxe ID Theft Block®. A set of monitoring and recovery services that you can provide to accountholders to help them detect and recover from identity theft. This turnkey solution encompasses • • • • • • consumer credit monitoring, security alerts, recovery assistance and expense reimbursement to provide valuable peace of mind. WIB member benefits: Small and de novo bank minimum incentive program One-half of WIB annual membership dues (first year on new and renewed contracts) Free DeluxeCard setup fee Free branding option on Small Business Success Kits Fee personal employee checks—no design or quantity restrictions Free personal new account kits Diligent Boardbooks: Board Portals Make Board Meetings Easier Than Ever Diligent provides an Internet based portal that bank directors, officers and administrative staff can access to review and update board materials prior to and during board meetings. With Boardbooks, your bank’s board book can be easily viewed on the Internet. It’s password-protected, absolutely secure, and there are no applications to learn. Your directors can view content as the book is being assembled. And, they can access board papers from anywhere in the world, anytime. The interface is designed to look and work like a book – simulating your bank’s existing board book. So, it’s completely intuitive to use. One or two simple clicks get you everywhere you need to go. Boardbooks offers bank directors: • Instant access to their board papers— on their individual computer—any place and anytime • An intuitive and simple tool that looks and works like a book, making it easy to use for even the most technologically challenged director • Opportunity for early review of board materials, increasing efficiency and effectiveness • Materials that are always up to date—no old versions floating around • Access to keyword-searchable archives, including materials and minutes from previous meetings and bank policies Boardbooks offers bank officers and administrative personnel: • A risk management tool designed to protect your bank and its information— Diligent is SAS 70/Series II Certified, ensuring the security of your bank’s most intimate information. • An easy mechanism to create, compile, approve, and deliver your board meeting books—without all the hassles and costs of manual production • The ability to post new materials or make last minute changes • Archived books, keyword search, online voting and surveys • Dramatic resource and cost savings—no more outside printing and FedEx costs • The ability to incorporate your existing approval process into a safe, secure online system • An environmentally friendly “green” way to conduct their board’s business WIB member benefit: • WIB members receive a 10 percent discount on annual subscription fees. For more information, please contact Anne Scully, WIB Service Corporation president, at 415-352-2323 or anne@wib.org. [ BANK OF THE WEST ] Bank of the West is committed to meeting the specialized needs of ﬁnancial institutions through the professional delivery of sophisticated, cost-effective services with attentive, personalized service. From cash management, international services, cash letter presentment, treasury, investment products and credit, to custody and trust services, Bank of the West has the resources to meet your banking needs. The second largest commercial bank (by assets) in California, Bank of the West ranks among the best-capitalized institutions in the industry. Active in correspondent banking throughout the West, we are large enough to offer sophisticated solutions, yet small enough to meet your correspondent banking needs with unmatched service quality. JIM KENNEDY Executive Vice President (415) 399-8267 www.bankofthewest.com © 2008 Bank of the West. Member FDIC. 36 414035_Bank.indd 1 12/29/08 4:52:20 PM 359575_Nationwide.indd 1 www.wib.org Western Independent Banker PM 1/16/08 8:40:45 http://www.nationwidecompliance.com http://www.bankofthewest.com http://www.wib.org

Table of Contents Feed for the Digital Edition of Western Independent Banker - March/April 2009

Western Independent Banker - March/April 2009 Contents A Message from the President & CEO Profitable Liquidity: Yes, You Can Non-Performing Assets: The Keep Versus Sell Decision Is BOLI the Way to Go? The Troubled Asset Relief Program and Its Eff ect on Executive Compensation TARP Money or Not, Secondary Offerings Belong in Your Plan 52nd Annual Conference Private Equity: Another Capital Option Strengthening Your Bank’s Bottom Line by Adapting to Difficult Times Managing Your Branch Network Capital Dealing with a Hard Insurance Market WIB Service Corporation Report WIB Calendar New Members Index of Advertisers Advertiser.com

Western Independent Banker - March/April 2009

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